Job Responsibilities1. Answers customer/client requests or inquiries concerning services and products and reports problem areas.2. Utilizes various systems and tools to initiate to assist and service customers.3. Continually maintain working knowledge of all company products, services and promotions.4. Make recommendations according to customer’s needs.5. Utilize operational systems to process purchases of all products and services.6. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines7. Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.8. Provides support for products and services offered by the Company.9. Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.10.Handles less routine & repetitive matters and more complex troubleshooting scenarios.11.Identifies, tracks & trends issues to assist in root cause elimination.12.Proactively engages T3 support (network and IT) to address & resolve issues.13..Engages third party vendors and suppliers as needed to address service faults & provide customer resolution.14.Remains proficient in all billing, rate plan and feature matters.15.May support emerging technologies until matured or until tools & technology enable mainstream support at CSR1.16.Resolves issues resulting from direct inbound customer calls, transferred callers including calls from other CSRs, trouble tickets or escalations.