Jamil Chaudry Email & Phone Number

Vancouver, British Columbia, Canada

- Managed recruitment of various contract and permanent positions on the corporate team- Responsible for planning activities and events related to firm culture- Assists in the coordination of various corporate projects- Responsible for various administration tasks on behalf of the COO

Vancouver, Canada Area

- Responsible for managing full cycle recruitment across the Customer Support, Product, Engineering, and People Operations teams- Assisted the COO with internal HR needs such as performance reviews, terminations, coordinating protected leaves, the creation of company policies, and more- Assisted in the transition to remote work in March of 2020 due to Covid-19, as well as creating a detailed return to office plan, adjusted to changing guidelines- Charged with maintaining employee engagement through planning and execution of team events and activities such as trivia events, lunch and learns, neighborhood meetups, and more- Formed and chaired the Joint Health and Safety Committee; facilitating training and spearheading initiatives surrounding improved employee health and wellness, office safety, and emergency protocols- Assisted ownership in planning and executing multiple office relocations

Vancouver, Canada Area

- Trained as a product expert for the Pixieset platform- Trained to respond to various user inquiries, providing troubleshooting and guidance as needed- Assisted in the update of the Pixieset Knowledge Base system, including writing new articles and selecting a new Knowledge Base platform- Charged with taking on escalations of Customer Support requests- Managed hiring (postings and interviews) for Customer Support positions- Assisted with on-boarding and training of additional Customer Support team members - Trained in the management of the Customer Support team and ticket queue when the team lead is absent

Calgary, Canada Area

- Managed sales and production staff while reporting to the business owner- Hired and trained new staff on production and sales tasks as needed- Managed key accounts with Sobey's West, Save-On Foods, and Federated Co-op- Maintained promotion calendar with each key account to help ensure sales growth- Created a complete operations manual for administrative tasks and managing key accounts

Calgary, Canada Area

- Created standard operating procedures for the business and ensured employees adhered to a high standard of service- Created and implemented numerous marketing initiatives that led to measurable increases in total sales- Hired and trained supporting staff as needed- Charged with creating and maintaining a social media presence via Google+, Instagram, Facebook and Twitter