Jamin Johnson Email & Phone Number

San Antonio, Tx, Us

United States

I support the HealthEquity COBRA platform. Primary responsibility is first level support for internal users reporting system issues, this includes education on functionality or research if this should be reported to software development. Also provide adhoc reporting and system updates using script. write custom scripts for automation, while adhering to SOX control standards. I work with our Project Managers and Software development teams to report issues and enhancement request.

United States

I support internal teammates with system updates via script, custom, report requests, automated system job monitoring and first line sysyem support for our COBRA platform.

Irving, Texas, United States

I serve as key member of a team of specialists focused on COBRA platform consolidation. I consistently employ advanced expertise in ANSI standard 834 files and proletary flat file layouts. I actively remain up to date on legacy inbound and outbound file setup and maintenance practices, and carry out vital pre and post deployment testing and certification of system upgrades.Key Accomplishments:♦ Designed and implemented department-wide standardized mapping and gap analysis procedures.♦ Spearheaded strategic project initiative geared towards conducting gap analysis of the transition of employee and client data to the proprietary HealthEquity platform.♦ Supported software development team with significant server migration and enhancement endeavor.♦ Reduced programming time through the introduction of enhanced technical process documentation.♦ Partnered with both internal and external stakeholders, conducting strategic negotiations as well as supporting open communication in order to successfully organize/implement complex migration plans.

Irving, Tx

I serve as key member of a team of specialists focused on COBRA platform consolidation. I consistently employ advanced expertise in ANSI standard 834 files and proletary flat file layouts. I actively remain up to date on legacy inbound and outbound file setup and maintenance practices, and carry out vital pre and post deployment testing and certification of system upgrades.Key Accomplishments:♦ Designed and implemented department-wide standardized mapping and gap analysis procedures.♦ Spearheaded strategic project initiative geared towards conducting gap analysis of the transition of employee and client data to the proprietary WageWorks platform.♦ Supported software development team with significant server migration and enhancement endeavor.♦ Reduced programming time through the introduction of enhanced technical process documentation.♦ Partnered with both internal and external stakeholders, conducting strategic negotiations as well as supporting open communication in order to successfully organize/implement complex migration plans.

Irving, Tx

I was appointed as Team Lead and Subject Matter Expert (SME), accountable for sustaining enterprise level partnership with high profile benefits firm. I created documentation and administered training specific to Standard Operating Procedures for Relationship Managers, which was implemented company wide. I also conducted training for Relationship Managers via video and in-person, cross country. Key Accomplishments:♦ Awarded “Relationship Manager of the Year” in recognition of outstanding performance.♦ Effectively diminished both the implementation period and occurrence of errors by 50% via executing the redesign and conducting training for Open Enrollment.♦ Successfully attained at least 90% client retention and renewals annually.

Irving, Tx

I oversaw the Special Clients team responsible for cultivating robust partnerships with enterprise level clientele(> $1M in annual revenue). I helped to advance the development of vital programs including the Advocacy Program (Call Quality Model) applied across all call centers, and attendance tracking program which enabled immediate access to employee attendance records and efficient forecasting of staffing according to call volume. Key Accomplishments:♦ Acknowledged two years in a row for highest call quality monitoring scores within the Texas call center.♦ Created database designed to monitor call center training initiatives.

Arlington Tx

I skillfully modernized various processes including invoicing and billing, which decreased average collection time by 65%. I also revamped fundamental forms and templates, and accelerated the transition to cloud-based record keeping.Key Accomplishments:♦ Successfully eliminated 90% of paper driven processes and lowered billing errors by 80%.♦ Reduced more that 30 work hours per week via the restructuring of bookkeeping and accounting systems.

Frisco, Tx