Jamlech Zamora Email & Phone Number

Everett, WA, US

Bothell, Washington, United States

Bothell, Washington, United States

Bothell WA

• Excellent in providing customer and patient service to both internal and external callers in a timely and efficient matter. Possess verbal and written skills with emphasis on organization and pays close attention to.
• Expert in problem solving; multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software’s GE, Cerner, Scheduling Book.
• Efficiently schedules appointments and answer questions; able to meet and exceed service components for current position; has knowledge on call handling that are urgent/emergent in nature and possess knowledge to.
• Correspond with providers and medical center staff to provide sensitive patient information and request medication refills. Assist with office and procedure appointments for over 100 providers in over 20 departments.
• Assist patients with registration and updating medical records, while upholding privacy policy. Possess complete knowledge and understanding of HIPPA rules and regulations.

Seattle, Washington, United States

• Responsible for the weekly review of calls and messages taken by the Patient Access Center in Seattle. Provide constructive, fair, and supportive feedback to make sure Virginia Mason quality standards are met on every.
• Assist QA Supervisor with the implementation of the Virginia Mason Quality Assurance Evaluation Guide for the CC and PAC teams. Manage and ensures that Virginia Mason’s Organizational Goals are met by focusing on.

Bellevue Washington

• Verizon Wireless, Bellevue, WA 2006 to PresentHigh volume in/outbound call center for a Fortune 500 telecommunications company Financial Services Coordinator (2009-2012)
• Expert in managing Spanish inbound/outbound calls when necessary without the need of transferring or telephone interpreter that allowed me to save the company in language services and also created a positive.
• Resolved first and second tier escalated collection calls, making the best decision for the customer and the company to allow continued revenue, minimizing involuntary churn, as well as bad debt.
• Work together with offline treasury teams to locate misapplied or missing payments, preventing interruptions in service and ensuring customer satisfaction, leading to several compliments and high scores from customer’s.
• Assist with overflow collection calls in order to maintain company’s key performance indicator which creates outstanding performance and first call resolution. Also maximized share holder value by reducing time per.
• Worked closely with the Retention team securing specialty payment arrangements for high risk customers saving the company money by avoiding write-offs or bad debt/customer defaults.

• Ensures customer’s concerns are understood, explained and always make sure First Call Resolution is accomplished with every customer interaction and information gets delivered clearly and accurately.
• Assist and enters service and route data into computer for billing and route scheduling purposes. Works closely with supervisors, peers, drivers, to resolve the customer’s questions or concerns in a timely manner.
• Works closely with supervisor to review metric reports and action plans to obtain and understand individual performance, impact and opportunities for development.
• Assist and supports the entire customer service department with all Spanish calls and emails received from customers. Performs all Spanish outbound calls to ensure first call resolution and provide world class customer.

Bellevue Washington

• Customer Service Representative/Coordinator (2006–2009)
• Generated over $3.9 Million dollars collected annually that helped meet company and department annual goals.
• Provided first call resolution effectively, by utilizing tools that helped with resolving customers billing concerns and other general account inquires. Proactively offered products and services that benefited.
• Expert in equipment troubleshooting ranging from cell phones to highly sophisticated communication devices. Knowledge of troubleshooting methods and procedures provided by company and training departments. Trained in.

Bothell WA

• Expert in providing a World Class Customer Experience while maintaining a competitive level of efficiency and meeting regular sales goals which resulted in over 250 new checking accounts per month.
• Two years of experience working as a product specialist in a high volume customer service call center. Assist with business and retirement accounts to a special group of customers that required more accurate and.
• Helped resolved company loss by assisting delinquent customers with overdrawn accounts and forgeries by providing payment plans, extensions and settlements, preventing outside collection agencies from buying accounts.
• Obtained outstanding sales experience in a variety of fields, including: Selling new products to existing customers and opening new accounts for potential customers for Washington Mutual that led to $15.00 Million.

Everett WA

• A Specialist in monitoring quality standards and assuring safety procedures were followed which reduced the accident rate from a 14% to 4% in a 6 month period. Focus on customer service and sales that increased company.
• In charge of the bilingual team of technicians and special assignment supervisor for Hispanic Customers which represented about 48% of total customers.
• Received bonuses of $2,000.00 every 6 months for selling additional products during activation of new service.

Greater Los Angeles Area

• A Specialist in sales and customer service that create visual set up of store merchandise and store appearance. Acted in a team lead capacity to ensure successful daily business operations.
• Managed purchasing, receiving, merchandising of all general goods, grocery, and up to 12,000 different items daily.

Tustin CA

• Expert in record keeping and organizational skills to effectively present monthly reports of products shipped and received.
• Responsible for ensuring, packaging, quality, standards and to make sure products get deliver at 100% perfect condition also verified shipping information for security purposes with an emphasis on accuracy and.

Translation & Interpretation, Language Interpretation And Translation

Hs Diploma, General Studies

Activities and Societies: Choir/Soccer/Interpreter