Jan Ross Email and Phone Number

-Design and create bank-wide regulatory compliance training courses and assessments for self-paced courses (computer-based training). -Develop and update regulatory policies.

-Manage a team of Technical/Procedure Writers-Manage online repository housing over 6,000 published policies and procedures -Procedure development support for multiple bank initiatives

-Collaborated with multiple stakeholders and subject matter experts of core operational business units to develop operational procedures to support training, audit and regulatory compliance-Designed job aids and training guides -Designed electronic forms in Microsoft Word and fillable pdfs

Contract procedure writer - banking

.Managed North American and regional trade shows for the Marking Products Division to include: -Selected industry shows and exhibit space -Negotiated contracts and dates with convention centers and hotels -Championed custom exhibit booth upgrade -Directed the logistics of people and shipments -Created innovative budget-conscious displays using excellent improvisational skills -Managed the distribution of leads and monitored lead to sale.Organized sales and distributor events.Wrote articles for company newsletter.Collaborated with marketing team to create sales campaigns.Collaborated with marketing team to create marketing collateral

Managed a support staff to include receptionist, records clerk, executive assistants, mail room and data processing

Supported the Division Manager and staff in an administrative capacity to include travel arrangements, correspondence, scheduling meetings, division HR representative