Jan Šuen Email & Phone Number

Ljubljana, Si

Ljubljana, Slovenia

As a Support Manager at Frodx, I have been building upon already established support activities and aligning them with both organizational goals and ITIL best practices. My role involves performing tool changes and implementing organizational transformations to enhance efficiency and service quality.By leveraging my expertise in IT service management, with a clear goal of improving streamlined operations, reducing response times, improving customer satisfaction, and achieving higher added value of support participants, I have contributed significantly to our support system. My efforts ensure that our support systems are robust, scalable, and capable of meeting the evolving needs of our clients and the business.Core Responsibilities:1. Support process ownership2. Internal IT administration, including tasks such as creating and managing user accounts, administering permissions, and overseeing Azure services. This also involves managing M365 and Active Directory to ensure seamless access and security for all users.3. Cross-functional collaboration4. Managing support contracts

Ljubljana, Slovenia

As the Head of IT Service Management (ITSM) at Troia, my role extends beyond traditional IT services to facilitate Enterprise Service Management (ESM) seamlessly. I'm passionate about strategic leadership and innovation in both IT and ESM domains, dedicated to enhancing our strategies to drive innovation and support our business objectives effectively.My core responsibilities encompass:1. Strategic ITSM and ESM Leadership: I lead the development and execution of ITSM and ESM strategies that closely align with Troia's overarching business goals. These strategies serve as our roadmap for delivering agile and responsive services across the enterprise.2. Team Management: I manage a high-performing team of ITSM and ESM professionals who are committed to consistently delivering exceptional services. Through effective mentorship and collaboration, we ensure our services exceed client and stakeholder expectations.3. Policy and Procedure Development: I'm responsible for creating and maintaining robust ITSM and ESM policies and procedures that meet industry standards and ensure service quality and compliance.4. Cross-Functional Collaboration: I collaborate closely with various Troia departments to ensure our ITSM and ESM strategies seamlessly align with broader business objectives. This collaboration enhances efficiency, cost-effectiveness, and Troia's competitive edge.At Troia, we view IT and ESM services as strategic assets, and my goal is to elevate them to new heights. Together with my team, I'm committed to pushing the boundaries of ITSM and ESM, pioneering innovative solutions that anticipate and meet the evolving needs of our clients and stakeholders.

Kranj, Slovenia

Passionate about spearheading transformative projects in the realm of 5G private networks for the industries of the future. At BeeIN, I've embarked on an exciting journey that revolves around realizing the future business requirements through the remarkable capabilities of 5G networks.My mission revolves around:1. Project and Service Management: I lead the creation of robust project management frameworks and service management solutions, setting up ITSM systems that empower businesses to leverage 5G technology effectively.2. Full Lifecycle Project Management: I take pride in managing projects from inception to fruition, ensuring seamless execution and delivery.The thrill of starting from scratch, coupled with the opportunity to harness my experience in an environment that fosters a growth mindset, fuels my enthusiasm. Collaborating with colleagues and immersing myself in cutting-edge subject matter has been a truly empowering journey. The possibilities that 5G technology unfolds for companies and individuals are limitless, and I'm excited to be at the forefront of this innovative wave.

Ljubljana, Ljubljana, Slovenia

In my capacity as a System Administrator and IT Administrator, I've had the privilege of overseeing crucial components of our IT infrastructure, specifically focusing on Service Management and IT Asset Management.IBM Control Desk for Service Providers:My role involves ensuring the seamless operation of IBM Control Desk, extending beyond daily maintenance to encompass strategic planning, implementation, and process optimization. The objective is to align this Service Management solution with our business objectives, enhancing our ability to deliver exceptional IT services to our customers.HCL BigFix LifeCycle and Inventory:Overseeing HCL BigFix LifeCycle and Inventory, my responsibilities include system configuration, maintenance, and performance optimization. Compliance with industry standards and best practices is a top priority, alongside safeguarding our IT assets and maximizing their utilization.Continual Improvement and Alignment:A significant aspect of my role is driving continual improvement efforts. I collaborate closely with cross-functional teams to identify opportunities for process enhancement, workflow streamlining, and alignment between our IT organization and business objectives. This proactive approach enables us to adapt swiftly to changing business needs.In the dynamic IT landscape, my commitment to optimizing Service Management and IT Asset Management remains steadfast. These roles go beyond maintenance; they contribute to innovation, compliance, and the overall success of our organization.

Ljubljana, Ljubljana, Slovenia

As a Project Manager and Business Relationship Manager for a Project Management Information System (PMIS), I took the helm during the project's execution phase. My dual responsibilities involved ensuring the implementation of agreed-upon specifications and functionality, encompassing both functional and non-functional aspects, as well as gathering requirements and presenting them effectively to our external partner.Following the successful transition of the PMIS into the production environment, my role further evolved to encompass the coordination of system changes. This multifaceted experience has honed my expertise in project management and business relationship management, underlining my dedication to delivering seamless and impactful project execution.

Ljubljana, Ljubljana, Slovenia

As a Project Manager, I successfully led a year-long project, spanning from January 1st, 2020, to December 31st, 2020, focused on upgrading our Service Management and IT Asset Management tools. Our primary objective was to migrate our IT environment to a new server setup, with a specific emphasis on redesigning and implementing processes crucial for our internal Service Desk and IT service provider.Key project activities included: Migration to New Server Environment: We seamlessly migrated to a new server setup hosting IBM Control Desk and associated systems, ensuring improved performance and efficiency. Upgrade and Integration: We upgraded HCL BigFix LifeCycle and Inventory to the latest release while integrating various IT tools to facilitate automated data sharing and streamline user processes.Beyond the technical aspects, we dedicated substantial efforts to implement and enhance critical processes based on ITIL V3 2011 edition. Our project goals included implementing robust: Incident Management: Ensuring swift issue resolution. Problem Management: Developing effective problem-solving mechanisms. Asset Management: Optimizing asset tracking and utilization.In addition to introducing new processes, we comprehensively redesigned existing workflows to enhance efficiency and align with best practices.I'm proud to acknowledge that our project's success was achieved in collaboration with our expert partner, Troia d.o.o. Their invaluable support played a pivotal role in the project's smooth execution.This endeavor reflects my commitment to driving operational excellence through meticulous project management and process enhancement.

Ljubljana, Slovenia

Proposal for an Information Security and Management System (ISMS). Our goal was to align with ITIL V3 2011 and integrate Information Security with Corporate Security for efficiency.Scope: Our project encompassed the development of crucial processes, tools, and organizational structures for ISMS implementation, along with a proposal for integrating Information Security with Corporate Security.We conducted thorough field research and crafted tailored subject matter. Our project documentation and proposal outlined our approach, timeline, and expected outcomes.While the proposal wasn't selected for implementation, it laid a strong foundation for future security initiatives.

Ljubljana, Ljubljana, Slovenia

As Deputy Project Manager for GDPR compliance, I undertook a crucial role in preparing and submitting a project proposal aimed at ensuring GDPR compliance. My responsibilities included: Subject Matter Research: Conducting comprehensive research to gain a deep understanding of GDPR requirements and best practices. Project Documentation: Preparing all project documentation, ensuring a well-structured and comprehensive approach. Assisting in Project Execution: Playing an active role in project execution, collaborating with the team to meet milestones. Progress Reporting: Regularly reporting on the project's progress, ensuring transparency and alignment with objectives. Project Closure Documentation: Preparing the necessary documentation for the closure of the internal project.Our internal project team achieved significant breakthroughs in the realm of GDPR compliance, paving the way for companies to meet the GDPR deadline and enhance data protection. The project ultimately culminated in a successful integration.

Ljubljana, Ljubljana, Slovenia

As a Project Manager for an inbound contact center at the internal Service Desk, I spearheaded a transformative initiative. Our Service Desk was determined to enhance available communication channels for IT service end-users, with the ultimate goal of managing the most frequently used channel effectively. Verbal communication was the predominant mode for service requests.Project Activities Included: Conducting research to identify a compatible on-premise call center solution. Gathering and synthesizing business and technical requirements. Preparation of comprehensive project documentation and seamless execution.The implementation of this inbound call center was pivotal. It empowered our Service Manager and CIO with data-driven insights for informed decision-making.The project not only streamlined communication but also elevated our service delivery capabilities.

Slovenia

Diving deep into the world of Project Management with a Systems Thinking perspective has been an enlightening journey. I've been diligently preparing for both MS Project and PMI certifications, seeking to enhance my skills and knowledge in this dynamic field.But my quest for knowledge didn't stop there. I extended my research to encompass the ITIL V3 2011 Service Lifecycle, aiming to fully integrate and comprehend IT Service Management within a business context.This holistic approach not only strengthens my capabilities but also underscores the importance of a multidisciplinary outlook in today's ever-evolving business landscape.

Slovenia

I had the privilege of contributing to the U-17 European Championship Tournament hosted by Slovenia, where I took on various responsibilities. Initially, my role centered on preparing the tournament's football pitches and locker room branding, ensuring a visually appealing and engaging atmosphere.During the tournament, I found myself at the heart of the action, actively participating in various essential tasks. This experience exposed me to a multilingual environment, broadening my horizons.Subsequently, I transitioned to providing branding and support for the men's national football A selection, covering their activities comprehensively. My role evolved further, as I took the lead in preparing branding and marketing initiatives for stadiums and training pitches.In addition to these pivotal responsibilities, I actively participated in other events hosted by the National Football Association. This included engaging in events like the Grassroots seminar and supporting qualifying tournaments for younger selections.This journey has been immensely rewarding, allowing me to contribute to the vibrant world of football and sports management while expanding my skill set in diverse and dynamic environments

Bachelor’S Degree, Security Policy Studies, 9

Dissertation titled "Theory of Anomie in Postmodern Society: Global Security Challenges."

Sql Fundamentals Skill Track

Activities and Societies: By 2023 I have completed four courses: 1. Introduction to SQL 2. Intermediate SQL 3. Joining Data in SQL 4. Data.