Janae Wright Email & Phone Number

Oversaw the placement and tracking of customer production orders, achieving 95% accuracy and timely fulfillment, resulting in a 20% increase in customer satisfaction scores.Monitored and evaluated team performance against KPIs, implementing strategies that led to a 15% increase in overall efficiency.Served as the primary point of contact between the Customer Service Representative (CSR) team and other departments, ensuring seamless communication and delivery of quality information on time-sensitive production orders.Trained and developed team members in customer engagement and order management best practices, fostering a culture of accountability and excellence.Established a feedback loop with customers to identify areas for improvement, contributing to a 10% reduction in order-related inquiries.

Assisted customers in obtaining account information and performing customer service activities across a broad range of produkocts and services.Delivered the CARES model to customers and service partners, enhancing customer experience and satisfaction.

Delivered exceptional customer experiences aimed at improving financial well-being and loyalty while processing various customer interactions.Educated customers on available financial alternatives and identified banking opportunities, providing appropriate referrals.

Provided information to borrowers regarding student loans and repayment options, ensuring they were fully aware of their account status.Updated borrower demographics, resolved issues, and documented accounts within required timelines, while adhering to federal clearance requirements.