Solutions-focused Senior Level Executive with 20+ years of experience with the ability to work on both the strategic level as well as the operational level to identify opportunities to better leverage technologies and eager to contribute by assessing and resolving business issues. -Excel at partnering with others to ensure sound business cases for the vital implementation of strategic annual plans and cost saving initiatives.-Proficient in driving IT projects to successful completion.-Expert at overseeing and guiding multiple business units and management teams simultaneously. -Skilled at re-engineering, restructuring and reversing non performing operations to achieve outstanding performance results. -Adept at creating new business units, centralizing dispersed operations and opening new business channels.-Saved hundreds of thousands of dollars annually and significantly increased value added customer satisfaction through execution of innovative operating and technology solutions.-Created programs such as centralized IT Service Desk, Distribution Center Security, enterprise-wide Capital Asset Recovery, and multiple other programs to drive down the cost of IT service delivery.-Applied expertise at consistently shortening customer delivery cycles at all levels of operations through efficiency audits/evaluations, execution of innovative operating and technology solutions, and staff reorganizations and retraining.Certifications:Certified Help Desk Director, 2005ITIL Foundations Certification, 2006Licenses:Active, Florida Title Insurance Agent LicenseInactive, Colorado, Maine, New Jersey and Virginia Title Insurance Agent licensesSpecialties: Technology Systems Implementation, Visionary Leadership, Financial Accountability, Workflow Analysis and Engineering, Cost/Performance/Risk Analysis, SLA Management, Vendor Selection/Relations/Negotiation, Lean/Best Practices, Service Catalog Management, ITIL, SOX/Regulatory Compliance