o Build the client relationshipo Manage delivery of client programmes to fulfil SLA requirements o Manage employees on siteo Interpret and respond to ad hoc client training and development briefso Manage programme implementation within cost and time parameterso Manage invoicingo Project Manage New Jeep Wrangler Training Launcho Conceptualise the new Crafter Launcho Conduct an annual needs analysis and collate all training and development requirementso Support the marketing and communication of the annual training and development calendaro Respond to customer requests for training and developmento Manage commitments around training development and delivery o Act as the Training Consultant to the Brand, analysing training needs and presenting solutions to the Brando Project Manage special projects as they ariseo Plan and coordinate new vehicle launch eventso Compile and distribute reports to the Brand and Dealers on general training status, and certification resultso Manage the Design, Development and Implementation of Skills Programmes o Apply for and ensure accreditation of the programme with Merseta o Send the SETA rationale as to why the new Skills Set is requiredo Liaise with content developers to ensure material development and course designo Ensuring accreditation of the new programmeo Managing learner registration process o Communication with panelshops on Skills Development matters

Sales and Customer Relations Training at various corporate clients

Training and facilitation for Toyota Employees.Manage as well as conduct training for the Employee Manager Development Programme.Conduct training as per the Toyota Career Path Training Framework. Training Global Content.E-learning project management.Quality Assurance of training material.

• Management of sales and commercial activities in specified sales zones across South Africa.• Implementation of the sales strategy, including visits to the dealer network, setting commercial objectives, estimating commercial results, coordinating the incentive scheme, monitoring advertising and communication, and ensuring the proper management of stock in the zone.• Reporting on the commercial activity in the dealer network, focussing on objectives, projections, identification of potential problems and recommendation of solutions.• Development and implementation of local action plans for each sales point in the zone.• Quality(CSI) enhancement, including support of the dealer network in customer relations and service quality

o Create and maintain relationships with Citroën Dealerso Facilitate Brand Awareness workshops in order for sales team to be engaged with the Citroën Brando Manage all Citroën sales training activities in accordance with Citroën South Africa’s strategic objectiveso Manage all soft skills training courses in line with the objectives set by all stakeholderso Develop training programmes for Citroën dealers(sales and customer relations)o Deliver efficient soft skills and product training to the training centre’s customers, including dealers, internal staff and supplierso Conduct on-site training at various dealerships

o Co- develop the Toyota Sales Process toolkit for the Toyota Dealer Network.o Develop Toyota Academy Quality Management Systemo Obtain Merseta accreditation for the Toyota Academyo Manage Learnerships in line with Legislative requirementso Prepare the Workplace Skills Plan and Annual Training Reporto Manage Discretionary Grantso Consult and advise dealers and suppliers on skills development legislationo Conduct sales and customer relations training for the Toyota Dealer Network

o Merseta ABET project: Implement Adult Literacy and Numeracy project at more than 150 Media Works clients nationallyo Recruit and manage facilitators to ensure outstanding service delivery to clientso Ensure the successful roll-out of the programme, including conducting assessments, sensitisation workshops, quality monitoring, and exam registrationo Compile and present reports on the success of the project, both internally as well as to Merseta stakeholderso Train and equip facilitators to utilise the Media Works software