Jane Harper Email & Phone Number

Belfast, United Kingdom

Commercial review of orders

Belfast, United Kingdom

Customer Relationship Manager position within the European Africa & Middle East (EAME) Financial Shared Service Centre (FSSC) for Caterpillar. This is a key role within the team and focuses on understanding the requirements of both internal and external customers and ensuring that the requirements are satisfied.Key Responsibilities:  Translate the Shared.

My Responsibilities include managing and coordinating work of the process managers working under the the CEO. MY duties also comprise devising and planning of company policies, and discussing them with the top management for final approval. Developing guidelines of operation for certain processes under my authority. To devise and set up an annual budget.

This is a new company start up some of my duties are writing business plans,Design of layout and content of company website, designing letter head, invoices and quotation papers. Sourcing materials, equipment rentals and workshop space. Duties included: HR administration design HR policies in line with company and Department of labour guidelines. Marketing.

Setting correspondence team, creating templates, managing deadlines against customer expectations and maintaining high level of professional quality.Analyse productivity of systems and recommend changes / updates.Design reports to be input into system to show productivity.Design of quality forms & matrix, monthly one to ones, annual appraisal forms in line.

Responsible for managing, motivating, and developing a diverse team of 15 Customer Service Agents and 1 Trainee Team Leader.Evaluation of statistical and performance measurement data, implementing development plans to maximise individual and team performance.Provided Coaching, Training and Guidance to CSA's, and Trainee Team Leader to meet performance.

Liaising with Vodafone clients to ensure top quality training is being provided and identifying any key areas for improvement. Managing a team of 14 customer service agents in a training environment.Liaising with Operations managers and HR managers to ensure the smooth running of training. Responsible for all aspects of management required by Team.

Recently I was asked to Develop and Project Manage an Action Plan for a campaign in the Armagh site to bring them inline with Technology, QCR procedures, Team Lead training and development, Advisor training and development, HR disciplinary procedures role and implementation and reviewing recruitment and training strategy along with improved technology and.

Responsible for managing, motivating, and developing 2 Trainee Team Leaders and 5 floor walkers and a diverse team of 20 F/T and 20 P/T new start outbound sales advisors rotating every two weeks. Provided intense Coaching, Training, Development and Motivation to meet performance targets at 3 levels.Worked closely with senior operations manager, QCR, and.

Responsible for all aspects of management of 20+ Advisors.Provided intense Coaching, Training, Development and Motivation to meet performance targets.Evaluation of statistical and performance measurement data, implementing development plans to maximise individual and team performance.Liaising with dialler supervisors and technology room to ensure best.

Successfully made outbound sales calls for BT wingback campaign to strict targets.Achieved an average of 12 sales per day, which was 150% of target.Regularly asked to step up to Team leader position in their absence.Successfully made outbound sales calls to business customers on Telemarketing numbers campaign to strict targets.I achieved an average of 4.

Responsible for managing, motivating and developing 4 FT Sales Assistants and 5 PT Assistants.Provided on job training and development to ensure high-level customer service was maintained at all times.Constant involvement in the recruitment process.Cash handling, till balancing, banking and bookkeeping.Designing and implementation of rotas ensuring all.

Managed a team of 10-garment stitcher's, 1 finisher and 1 quality assessor.Provide training, Development and Motivation to meet the daily finished garment target.Constant supervision of placed orders and quantities against total finished garments to ensure orders were met quickly and efficiently.Hourly checking of materials ensuring I ordered correct.