Jane Peter Email and Phone Number
Sydney, NSW, AU
Jane Peter's Location
Sydney, New South Wales, Australia, Australia
Jane Peter's Contact Details
Jane Peter work email
- Valid
- Valid
Jane Peter personal email
n/a
About Jane Peter
I love culture change and driving improved business outcomes and customer experience through great people. I have significant experience in cultural and behavioural change initiatives, and believe that loyal, capable, happy employees are the key to transformational businesses. Without our people, we are just buildings and computers. From the experience of the external customer to that of the internal employee with organisation and leader I am skilled in transforming people to create value!For over a decade, I have worked closely with executive teams of leading financial services organisations in Australia and UK to transform employee engagement, customer service and sales effectiveness. I have been at the heart of transforming large organisations by focusing on the capability and passion of their people. This has put me in a unique position and given me the opportunity to work with, and learn from, some amazing people across the globe, industries and divisions from frontline, HR, transformation and operations.I am a passionate advocate and activist for gender parity and diversity. I am a strong, thought leader who excels at focusing on strengths in a way that inspires personal and group excellence to transform the acceptable into the outstanding.
Jane Peter's Current Company Details
Aerodrome Management Services Pty Ltd
View
Chief Executive Officer
Sydney, NSW, AU
- Website:
- amsaustralia.com
- Employees:
- 84
Jane Peter Work Experience Details
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Chief Executive OfficerAerodrome Management Services Pty LtdSydney, Nsw, Au
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Chief Executive Officer (Interim)Aerodrome Management Services Pty Ltd Nov 2024 - PresentRedcliffe, Western Australia, AuAerodrome Management Services work closely with Australian companies, mining operations, local governments/shires, and airports to deliver professional and cost-effective solutions to Australia’s aviation industry. including aerodrome inspectors, trainers, works managers, compliance auditors, engineers, draftsman, operational advisors, ground handlers, refuellers, security personnel and managers.
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Founder And DirectorMatters Most Aug 2022 - PresentAt Matters Most I work with individuals and organisations on transformation and change by focusing what Matters Most to them, their customer and those that Matter Most. Covering all realms of people issues from customer, culture and leadership to diversity and inclusion, Matters Most is about getting back to people – because your employees, customers and their families and community are what Matters Most. Without them, an organisation is just buildings and computers. Assignments include:- Ethos Urban (Nov 22 – Dec 22) where I established their Leadership Capability Framework with to view to unlock and grow the potential of their leadership, improve performance outcomes and create talent pathways for women. - Phocas Software (Jan 23 - June 23) - Consulting on and leading their Go to Market and Global Operating Model Transformation
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Director, Executive BoardAsherah Foundation Mar 2023 - PresentSilver Spring, Md, UsThe Asherah Foundation provides scholarships and support to women seeking a second chance through higher education and raises awareness of the global need for accessible post-secondary education. -
Associate DirectorGrowth Wave Jan 2023 - PresentSydney, Nsw, AuGrowth Wave is a boutique consulting firm in the business of delivering outcomes. Helping people grow is something we are passionate about.As Associate Director I support services in Coaching, Leadership, Conflict Resolution and Business and HR Advisory are designed to help you succeed. -
Chief People Officer (Interim)Perth Airport Jul 2023 - Jun 2024Perth Airport, Western Australia, Au -
Project Director, Global Operating Model TransformationPhocas Software Jan 2023 - Jul 2023Sydney, New South Wales, AuPhocas Software is a global business intelligence company headquartered in Sydney, Australia. With offices in Melbourne, Christchurch, the United Kingdom and the United States. Phocas products enable the creation and build of databases to enable users to analyse and interrogate business intelligence data. I joined Phocas Software to consult and lead a transformation program focused on: - Transforming and restructuring Phocas from three localised operations across UK, US and Australia to a globally aligned structure. Including all employee relations, HR advice, remuneration benchmarking and talent management. - Launching an updated Go to Market Strategy ¬– refocusing the business on key markets and deepening relationships. - Developing a scalable operating model that will deliver the Go to Market Strategy and continued growth. - Establishing the Revenue Operations function to improve the customer experience and sales and marketing efficiency. -
Senior Director Leadership, Capability And ExperienceOptus Mar 2020 - Aug 2022Macquarie Park, Nsw, AuLeading a team of experts, this role drives an amazing culture at Optus that powers optimism with options and is responsible for a diverse and large portfolio, including leading the Amazing People strategy for Optus. Amazing People is one of three strategic pillars of Optus and includes driving a purpose-led culture, growing capability and building an innovative mindset. -
People And Capability ConsultantBcg Digital Ventures Nov 2019 - Mar 2020Manhattan Beach, California, UsAs a four-month contract, this role is responsible for developing a 2020 Learning and Development strategy and to implement key cultural and leadership initiatives based on employee engagement feedback. Along with a focus to develop the 2020 plan, improve access to learning and facilitate key programs already in train, this role also focused on psychological safety, giving feedback, creating a feedback culture, development planning and core leadership competencies. -
MentorWomen Lead Australia Chapter 3 - Hcl Women'S Leadership Program Aug 2019 - Mar 2020HCL believe in Women Leading Australia and have developed a great program to provide access to mentors and education for talented women. The program is a one-of-a-kind platform connecting Australia's most dynamic executive leaders with the brightest emerging women in corporate leadership.I am proud to be part of this program helping women support women and grow in their careers.
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Chair, Our Women’S NetworkAsx Dec 2017 - Sep 2019Sydney, Nsw, AuAs a passionate advocate for gender parity, took the role of Chair of ASX’s Our Women’s Network (OWN). OWN is an employee run women’s network focused on coaching, Developing and Mentoring women across ASX and the Financial Markets. OWN's vision is to be respected as a progressive community that drives gender equality and inclusion.OWN's purpose is generate conversations, challenge assumptions and influence policy. -
General Manager, Customer ExperienceAsx Jun 2017 - Sep 2019Sydney, Nsw, AuOwning the Customer Centric strategic pillar for ASX, this role works with executive leaders across the organisation to drive the Customer Experience Strategy for the ASX group at a service, relationship and strategic business level. With a core focus to improve NPS service metric through increased measurement and improved service culture, I lead core change across the business to embed new ways of working with customers, and set the customer journey for ASX. Leading a team of operations and frontline teams to improve drive key initiatives to ensure a great customer experience and delivery of longer term strategic objectives.
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Strategic Advisor, Bank-Wide Sales & Service TransformationRbs Jul 2015 - Jun 2017Gogarburn, GbAdvising the Executive team on the development of strategies to build Leadership, Sales and Service capabilities to deliver on the organisation’s ambition to be number one for customer service, trust and advocacy in 2020. Consulting with frontline and change teams to determine the best approach to rolling out major behavioural change initiatives that would improve customer experience and business results. A core focus of this role is to help leaders find and achieve the balance between executional excellence and urgency to achieve business results. -
Head Of Customer Experience Strategy And ExecutionRbs Sep 2013 - Jul 2015Gogarburn, GbReviewing and driving on the Customer Experience and Sales & Service Strategy for UK Retail. First engaged to help establish the Personal Bank Customer Experience team I then took the role of Head of Customer Experience Strategy and Execution with a focus on executional excellence in change across Personal and Business Banking, focusing on Leadership, Sales and Service behavioural expectations to achieve sustainable business growth and core customer outcomes.
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Executive Manager, Retail Learning Design, Branch NetworkCommonwealth Bank Of Australia Jan 2012 - Sep 2013Sydney, Nsw, AuLeading the Retail Learning Design Team for largest division of Australia’s largest Bank, I deliver essential capability solutions that support the Retail Bank’s strategy. The span of my role includes the leadership of a team of over 15 Learning Consultants and Project Managers to develop induction, technical, sales and leadership training for CommBank’s Branch Network, Migrant Banking and Premier Channel. -
Executive Manager, Sales & Service TransformationCommonwealth Bank Of Australia Jun 2008 - Jan 2012Sydney, Nsw, AuGroup Sales & Service drives the capability of leaders and team members throughout the Group by creating a world standard, customer-focused culture. I lead a team of 4 who consulted with Business leaders to align customer feedback and trends with the development and implementation of innovative solutions. In this role I also worked on the Customer Satisfaction strategy for CommBank leading the capability and staff engagement stream.
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Programme Manager - The Learning CentreCommonwealth Bank Of Australia 2007 - 2008Sydney, Nsw, AuThe purpose of this role was to consolidate multiple learning tracking systems into a single strategy. I did this by taking a tactical solution in which the organisation had made a significant investment and transitioning it to a strategic Group learning platform which improved IT support and infrastructure, reduced manual processes for registration, tracking and reporting and provided a single view and access point for Group Learning through the decommissioning of surplus systems (Cost savings of $1.6 mil per annum).
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Manager, Business ImplementationCommonwealth Bank Of Australia 2006 - 2007Sydney, Nsw, AuLead the Business Implementation and Change Management stream of the Commonwealth Bank's LMS implementation project.
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Project Manager, Centre For Adviser DevelopmentCommonwealth Bank Of Australia 2004 - 2006Sydney, Nsw, AuManaged the design and implementation of an LMS for the Wealth Management arm of the Commonwealth Bank to meet RG146 requirements.
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Instructional DesignerMlc Limited 2003 - 2004Project managed and designed the Diploma and Advanced Diploma of Financial Services. Developed Financial Planner Induction and Academy.
Jane Peter Skills
Retail Banking
Stakeholder Management
Project Delivery
Superannuation
Relationship Management
Project Governance
Business Process Improvement
Banking
Customer Satisfaction
Risk Management
Financial Services
Internal Communications
Business Analysis
Change Management
Business Transformation
Creative Problem Solving
Strategic Thinking
Learning And Development Solutions
Strategy
Training
Organizational Development
Employee Engagement
Culture Change
Governance
Team Leadership
Customer Experience
Financial Risk
Stakeholder Engagement
Performance Management
Portfolio Management
Commercial Banking
Training Delivery
Workshop Facilitation
Operational Risk Management
Credit Cards
Wealth Management
Cultural Change Initiatives
Strategic Business Change
Leadership Development
Finance
Credit
Operational Risk
Business Relationship Management
Jane Peter Education Details
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Southern Cross UniversityInteractive Technology -
Southern Cross UniversityInteractive Learning
Frequently Asked Questions about Jane Peter
What company does Jane Peter work for?
Jane Peter works for Aerodrome Management Services Pty Ltd
What is Jane Peter's role at the current company?
Jane Peter's current role is Chief Executive Officer.
What is Jane Peter's email address?
Jane Peter's email address is ja****@****.com.au
What schools did Jane Peter attend?
Jane Peter attended Southern Cross University, Southern Cross University.
What skills is Jane Peter known for?
Jane Peter has skills like Retail Banking, Stakeholder Management, Project Delivery, Superannuation, Relationship Management, Project Governance, Business Process Improvement, Banking, Customer Satisfaction, Risk Management, Financial Services, Internal Communications.
Who are Jane Peter's colleagues?
Jane Peter's colleagues are Paige Verheyden, Nathanael Thomas, Danie Herbst, Salvatore (Sam) Sorgiovanni, Logan Pow, Stephen Apperley, Iain Lambie.
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