Responsible for coordinating and managing the implementation of the functions of Account PMO in new Outsourcing deals. Responsible for the delivery of the Account PMO Startup transition project within time and budget, and the delivery of key business functions to enable a new account to operate effectively on Day 1. Introduce the PMO Statement of Work during the kick-off meeting with both the T&T Lead and the Program PMO team – Mentor and Coach project managers – Mentor and Coach new APMO team membersSetup and implement the following project management processes:T&T Governance definition - Scope management implementation - Time Management - Cost control implementation - Risk Management - Issue Management - Project Change Management - Deliverable Management - Schedule Management - Document Management - Reporting - Quality Management - Internal SharePoint for Program team collaboration - External SharePoint for Program collaboration with customer - PMO Set-Up; including the initial setup of SharePoint and any associated Distribution lists.

Responsible for coordinating and managing the implementation of the functions of Account PMO in new Outsourcing deals. Responsible for the delivery of the Account PMO Startup transition project within time and budget, and the delivery of key business functions to enable a new account to operate effectively on Day 1. Introduce the PMO Statement of Work during the kick-off meeting with both the T&T Lead and the Program PMO team – Mentor and Coach project managers – Mentor and Coach new APMO team membersSetup and implement the following project management processes:T&T Governance definition - Scope management implementation - Time Management - Cost control implementation - Risk Management - Issue Management - Project Change Management - Deliverable Management - Schedule Management - Document Management - Reporting - Quality Management - Internal SharePoint for Program team collaboration - External SharePoint for Program collaboration with customer - PMO Set-Up; including the initial setup of SharePoint and any associated Distribution lists.

Evaluate performance and deliver performance reviews for as many as 34 U.S. Based employees while managing team workload; ensuring deliverables are met on time, processes and procedures are followed for these and up to 31 Best Shore Resources in India and SingaporeCompile and monitor various metrics reports to ensure productivity and performance are within acceptable ranges as indicated in yearly performance goals; or take corrective actions, such as coaching or additional training, to ensure goals are metHost weekly staff meeting to update team on process enhancements, review metrics reports, address team concerns and provide a vehicle for continuous trainingPerformed difficult task of notifying 21 U.S. associates of pending workforce reduction activities and transferred existing project work to Best Shore Team taking precautions not to impact productivity, negatively impact client perception, and keeping entire team motivatedTravelled to India to facilitate personalized training on the following tools and processes:Change and Inventory Management - Vendor Management and EngagementCollaborated and performed user testing on the new Inventory Management tool as well as participate in periodic enhancement upgrades. Following tool roll-out, hosted multiple mandatory training sessions using virtual room technology to train project teams in six countries on the use of the tool. Continuing calls bi-weekly to address questions and issues as well as monitor inventory updates for accuracy and timeliness to ensure database is accurate and billing is correct. Identified a gap in associate knowledge and understanding of a change management application and took on the role of trainer/mentor to provide training and ongoing mentoring for over 100 associates in six countries to support risk management. Ensure change requests are submitted and closed properly reducing risk to client infrastructure. Monitor rejections to provide coaching or additional training

Managed, mentored, trained 16 transitioned associates to new processes and procedures of newly created positions via one-on-one interaction as well as through weekly staff meetings. Evaluated performance and delivered performance reviews based on yearly performance goals. Goals included successful change request submission and closure as well as accurate and timely inventory updatesManaged team workload by assigning new projects and redistributing existing projects to ensure full team was utilized equally, ensuring deliverables were met on time, processes and procedures followed. Maintained various metrics reports to ensure productivity and performance were within acceptable ranges or took corrective actions, such as coaching or additional training, to ensure goals were met

Consulted with Business Partners on technology requests, created Project Plans and coordinated appropriate solutions within company guidelines. Acted as liaison between Business Partner and Technology & Operations Lead and coordinated LAN/WAN infrastructure implementations of regional and national projects utilizing standard change management policies and proceduresBecame Team Leader in 1995, mentored team of 15 associates in processes and procedures which included facilitating and mediating project meetings and interaction with all levels of management across the organization; maintaining and updating task lists, project plans, meeting minutes etc. while maintaining reporting metrics for each projectTraveled to five major Southeast US cities to provide training and ongoing mentoring for a total of 75 associates in the process for installation and configuration of a new Bank build desktop solution