Jane Farrell Email & Phone Number

Redmond, Wa

Providing consulting engagements in the area of training strategy, program management and curriculum design. Work assignment example: MetLife Tech University Professional Onboarding Program Consultant MetLife Global Technology and Operations. Durham, NC. To support the big bet initiative of using technology to transform the customer experience (90 million global customers) MetLife consolidated their technical operations by creating a new state-of-the-art technology campus with a start-up development environment. A six month onboarding program geared toward millennial software engineers is the focus of the Professional program that will build a talent pipeline and begin a knowledge transfer from retiring sr. tech employees (up to 60% in 10 years). Design consultant to first week onboarding program and assessment strategy. Program design heavily weighted to millennial learning styles of discovery learning, project work, and on-the-job training with targeted coaching and multiple assessment vehicles to build basic technical acumen, business and communication skills. Initial design work investigated xAPI (Tin Can) as a mechanism to capture informal learning and Open Badges (Moxilla) frameworks.

Redmond, Washington, Us

As part of a larger Microsoft’s Initiative (China Breakthrough Plan), led $2M certification development effort to prepare sellers with skills to address market conditions. In an extremely aggressive timeframe, piloted and launched new program components (graded knowledge assessments and demonstration activities), infrastructure and reporting capabilities. Overall Results: Surpassed program targets by 30% and received top customer satisfaction ratings from program participants and executives. Pilot program audience: 200+ participants. Program ongoing. .

Redmond, Washington, Us

Restructured curriculum using standard title frameworks based on competencies and profiles of excellence to better suit needs of diverse audience. Established collaborative working environment with internal stakeholders. Proposed Onboarding program designed to reduce time to competency by 50% projecting an increase of revenues by $1M per seller.

Redmond, Washington, Us

Led the delivery of role-based curriculum for sales and marketing team members in Latin America; delivering curriculum in 13 subsidiaries, 17 countries. Led primary team of 6-13 to manage delivery engine (45+ vendors) with annual operating budget starting at $2.3M. Internal customer responsibilities spanned 7 business segments and product groups. Provided Area readiness strategic direction and curriculum linked directly to business goals. Oversaw consumption planning, execution engine and scorecard reporting. Ran Readiness as a business. Trusted advisor role to leadership and business segments. Liaison with corporate course development organization to provide voice of the field to worldwide curriculum development process. Built 30% localized curriculum to meet Area needs. Oversaw shift from instructor-led training concentration to virtual modalities with foray into mobile platform delivery. Audience of 1,500 participants.Overall Results: Led training organization from startup mode to mature organization, transforming the readiness function to one with articulated business impact. Oversaw the positive transformation of how skills and product training was deployed, measured and perceived by employees. Consistently achieved #1 or #2 worldwide ranking on internal satisfaction and readiness impact metrics.

Extensive experience in creating and managing curriculum for world-wide sales forces of Oracle, Hewlett-Packard Company, Network Appliance, Pac Bell Directories, and Charles Schwab. Training audiences have also include Support, Consulting, Partner, Reseller and Customer segments. Experience with developing and delivering all types of training modalities: e-learning (synchronous and asynchronous), blended, performance support. Instructional Design expertise in the following areas: Needs Assessment, Design, Development, Delivery and Evaluation. Collective audience of 13,000+ participants.Results example: (HP Internet Software Security Division) Operationalized strategic plan to address division’s growth issues. With external acquisitions, product portfolio expanded seven fold without increase in training resources. Alleviated highest area of exposure (one-person-training function) by moving IP to instructor guides and TTT model to expand outreach. For newly acquired companies negotiated training IP and developed P&L profit model to fund growth of training function. Structured new curriculum for sellers.

International Mba, Marketing

Barcelona, Spain. Exchange Program With Thunderbird, Mba Program

Mat, Master Of Arts In Teaching, English As A Second Language

Ba, Cultural Anthropology