Jane Iglesia Email & Phone Number

Remote

Remote

•Optimized the project timeline by creating a schedule that offers a better user testing experience and makes efficient use of interviews for the research team.•Designed surveys and interviews, and conducted ethnographic research to obtain qualitative data about the users.•Worked closely with the Executive Director and the UX Live Testing team to communicate findings with other stakeholders.•Distributed work to UX team members and organized ongoing clinical research trials.

Ho Chi Minh, Vietnam/ Manila, Philippines/ San Diego, California

•Designed an English e-learning experience in tandem with the VIPKid's interactive one-on-one lessons for Chinese students ages 5 to 15.•Achieved a perfect 5 apple rating from 666 reviews based on teacher performance.•Taught over 400 students, and connected with families and parents from various cities in China.

San Diego, California, United States

•Increased online sales by increasing repeating customers through performing primary and secondary research about the user’s wants, needs, and pain points and conducting remote blink testing, A/B testing, and usability testing.•Utilized data to design wire-frames, prototypes, information architecture, form user personas, create mockups, remote card-sorting.

Manila, National Capital Region, Philippines

•Facilitated community out reach to ensure that all of the teachers, faculty, families and students wants, needs, and concerns were met.•Trained teachers in learning experience design and enhanced classroom management.•Designed a bilingual English-Tagalog program for nursery and kindergarten children.

Yangsan, Gyeongsangnam-Do, South Korea

•Implemented the use of the International Phonetic Alphabet which increased the student English performance by 15%.•Taught English to Korean students from K-12.•Designed English lessons and exams for reading, writing, speaking, grammar, math, arts and crafts, and debate.•Assessed student performance, and met with their parents monthly to review their child's progress.

Portland, Oregon Area

•Increased store productivity by 45% through training and mentoring the team in customer experience.•Hired, trained, interviewed, and reviewed associates.•Lead a team of 80+ associates.•Strategized daily, weekly and monthly goals based on KPIs. •Audited management on company rules and regulations. Curated the social media accounts.•Managed a high volume store in the heart of downtown Portland where we work with an array of clients from tourists, to locals and t.v. show casts… Show more •Increased store productivity by 45% through training and mentoring the team in customer experience.•Hired, trained, interviewed, and reviewed associates.•Lead a team of 80+ associates.•Strategized daily, weekly and monthly goals based on KPIs. •Audited management on company rules and regulations. Curated the social media accounts.•Managed a high volume store in the heart of downtown Portland where we work with an array of clients from tourists, to locals and t.v. show casts of: Grimm, Portlandia, and Little People Big World.Interview, review, and train new hires.•Utilized: Kronos, Time Saver, Excel, Success Factors, and Microsoft Office.•Hosted events with organized themes and create festive table arrangements.•Curated Social Media•Trained associates in loss prevention.•Operated banking transactions, and the counting of tills, the float, and the safe.•Connected with local shops and brands for collaboration. Show less

San Diego State University, San Diego, Ca

•Participated in working on the San Diego MOLA Project.•Filed historic artifacts such as metates, shells, organic material, and stone.•Studied and re-wrote historical journals on the history of Jamul, and Rancho San Diego.

San Diego, Ca

This program is a continuous research study with San Diego State University’s Linguistics Department. •Collect qualitative and quantitative data about how bilingual children think, and speak, and the cultural, political, and individual reasonings behind them maintaining their language or losing their language and see how it relates as whole to culture and immigrant-American, and refugee-American culture.•Tutored English as a second language students through playing games, and reading… Show more This program is a continuous research study with San Diego State University’s Linguistics Department. •Collect qualitative and quantitative data about how bilingual children think, and speak, and the cultural, political, and individual reasonings behind them maintaining their language or losing their language and see how it relates as whole to culture and immigrant-American, and refugee-American culture.•Tutored English as a second language students through playing games, and reading books with them in order to help them practice speaking English.•Encouraged students to continue speaking in their mother language whenever possible to nurture both the mother language and the second language. Show less

Human Computer Interaction

Introduction to User Experience Design

Human Computer Interaction

Interaction Design Specialization

Bachelor'S Degree, Linguistics

Activities and Societies: Anthropology Students Association Courses taken: Fundamentals of Linguistics Human Bio Cultural Origin Roots.

Associate'S Degree

Activities and Societies: International Students Association Business Linguistics

Education record

Activities and Societies: Cheer and Choir Varsity Cheer Women's Ensemble Choir Lead Singer