Empowering teams and communities to build on hidden but existing successful practices to achieve success. Achievements included streamlining and redesigning social work practices for adults and young people, facilitating communities to develop their own lasting solutions to social issues. I led a versatile and highly talented team of coaches, trainers and facilitators and creating and maintaining good customer relationships. Clients included Hertfordshire, Cambridgeshire and West Sussex County Councils, the Home Office. I spoke on the topic of amplifying "positive deviance" at the NHS Institute for Improvement, conferences at Said Business School, the European Organisation Design Forum and the National College of School Leadership.

Woodward Lewis LLP had an excellent track record in helping organisations develop their people, processes and services in line with their strategy, using models and award schemes such as Investors in People and the EFQM Excellence Model. Clients included BAe Systems, RSA Insurance, HM Treasury, the NAO and many local authorities and housing organisations. Informed by learning from the Coaching and Consulting for Change master's programme, it grew to be the UK's leading positive deviance specialist. Thus Hidden Insights Europe Ltd was born.

Set up and led a small team carrying out HR and executive recruitment projects. This team had a great reputation and we succeeded in a field that the firm had previous problems in recruiting for.

Ran major UK and international HR and recruitment projects with companies such as Hoffmann LaRoche, Nestle, and many international banks and financial services companies.