Janelle Wright Email & Phone Number

Dallas, Texas, United States

Senior Analyst at Christus Health

● Support ticket management; research issues, user security, analyze workflows, scope out requirements, build/configure, test for production issue resolutions. ● Integrated Testing of workflow processes for the HB Team pre go-live. ● Assisted closely with full time employees with gathering data, building and knowledge transfer of past experiences of their build tasks.● Customized over a hundred DNB's and Revenue Guardian checks from past system Eagle to Epic while working closely… Show more ● Support ticket management; research issues, user security, analyze workflows, scope out requirements, build/configure, test for production issue resolutions. ● Integrated Testing of workflow processes for the HB Team pre go-live. ● Assisted closely with full time employees with gathering data, building and knowledge transfer of past experiences of their build tasks.● Customized over a hundred DNB's and Revenue Guardian checks from past system Eagle to Epic while working closely with the Operations team liaison for interpretation of build. Show less

Dallas, Texas, United States

•Support ticket management; research issues, user security, analyze workflows, scope out requirements, build/configure, test for production issue resolutions.•Serves as a liaison between end users, third parties, and Epic implementation staff.Analyze and support the informational 837 files processed to state reporting to Texas Health Care Information Collection (THCIC).•Led team for quarterly upgrades and system updates throughout the year.•Serves as HB security… Show more •Support ticket management; research issues, user security, analyze workflows, scope out requirements, build/configure, test for production issue resolutions.•Serves as a liaison between end users, third parties, and Epic implementation staff.Analyze and support the informational 837 files processed to state reporting to Texas Health Care Information Collection (THCIC).•Led team for quarterly upgrades and system updates throughout the year.•Serves as HB security lead.•Fostering professional, productive, and communicative working relationship with team. Show less

•Participated in Direction Setting Session and Adoption Sessions for current and future state workflows for the organization with Epic Staff•Gathered data and created specialty billing scenarios workflows based on current state.•Built, configured and created specifications for Revenue Guardian, Reporting Workbench, Collections & Bad Debt, Patient Estimates, MyChart Billing, Client and Patient Statements, POS Payment Posting, Receipts, ARL Participant, Specialty Billing Scenarios and… Show more •Participated in Direction Setting Session and Adoption Sessions for current and future state workflows for the organization with Epic Staff•Gathered data and created specialty billing scenarios workflows based on current state.•Built, configured and created specifications for Revenue Guardian, Reporting Workbench, Collections & Bad Debt, Patient Estimates, MyChart Billing, Client and Patient Statements, POS Payment Posting, Receipts, ARL Participant, Specialty Billing Scenarios and Financial Pulse.•Assisted closely with full time employees with gathering data, building and knowledge transfer of past experiences of their build tasks. Show less

Little Rock, Arkansas

Implementation support and provided focused build for the hospital Revenue/Operational department in Hyperspace, Chronicles and Text.• Supported efforts to assess current state by gathering business requirements for future state build.• Primary builder from numerous Master Files to the specifications of the Revenue/Operational department for specific workflows of Epic Revenue Guardian, Collections/Bad Debt, Research Study and fee schedules, Client Billing, Organ Procurement, Transplant… Show more Implementation support and provided focused build for the hospital Revenue/Operational department in Hyperspace, Chronicles and Text.• Supported efforts to assess current state by gathering business requirements for future state build.• Primary builder from numerous Master Files to the specifications of the Revenue/Operational department for specific workflows of Epic Revenue Guardian, Collections/Bad Debt, Research Study and fee schedules, Client Billing, Organ Procurement, Transplant Billing, Consecutive Accounts, and DNB/Stop Bill Edits.• Assisted and overseen Integrated Testing and Parallel Testing of workflow processes for the HB Team.• Assisted in charge reconciliation for comparison of legacy information to new Epic charge information. Show less

Implementation support and build for clients of Accenture with Epic software. • Managed project tasks by researching, analyzing and tracking data to standardize the client processes.• Assisted with client Enterprise Validation Sessions (EVS) with Epic Staff.• Supported efforts to assess current state, identified customer requirements, and defined the future state and/or business solution. • Assisted client with enhancing their version of Epic by updating and building areas of… Show more Implementation support and build for clients of Accenture with Epic software. • Managed project tasks by researching, analyzing and tracking data to standardize the client processes.• Assisted with client Enterprise Validation Sessions (EVS) with Epic Staff.• Supported efforts to assess current state, identified customer requirements, and defined the future state and/or business solution. • Assisted client with enhancing their version of Epic by updating and building areas of the system to improve the end users daily functionality.• Analyzed daily end user support tickets by troubleshooting and working closely with the client. Show less

Provide high quality client- focused, inpatient and outpatient services to clients applying for state and federal benefits.• One to one client interviews.• Working knowledge of complex federal and state rules and regulations, policies and procedures applicable to government benefits.• Continued increasing knowledge of medical diagnosis and medical terminology.• Tracking status of claims utilizing the electronic medical records (EMR).

IT Business System Analyst (07/07- 11/10) Analyze Electronic Data Interchange claim data for all Anatomic Pathology and Dermatology facilities throughout the United States which enters the Emdeon Business Services system Claim Master. • Analyzed and corrected daily electronic billing errors with Professional ANSI 835 and 837 claim data.• Collected and organized financial audit reports for comparison.• Gathered business requirements for enhancements and modifications to the… Show more IT Business System Analyst (07/07- 11/10) Analyze Electronic Data Interchange claim data for all Anatomic Pathology and Dermatology facilities throughout the United States which enters the Emdeon Business Services system Claim Master. • Analyzed and corrected daily electronic billing errors with Professional ANSI 835 and 837 claim data.• Collected and organized financial audit reports for comparison.• Gathered business requirements for enhancements and modifications to the system for all facilities.• Monitored millions of claims, troubleshoot errors, maintained security database, implemented and tested electronic interchange from Flowcast to Claim Master billing systems.• Conducted User Acceptance Testing (UAT) with end users and assisted in implementations of new electronic claim data from the Flowcast system to Claim Master.Lead Corporate Training Specialist (08/06 – 07/07) Assisted in the nationwide rollout of IDX Billing Information System. Trained all associates (from staff employees to directors) located in Anatomic Pathology facilities throughout the United States on the billing system. • Corporate trainer for all level of staff including corporate executives.• Conducted Train-the-Trainer sessions on the IDX Flowcast Billing Information System (BIS) and Lab Information System (LIS).• Active participation in the implementations and Go-Live for the IDX Flowcast system.• Developed user friendly exercises and activities that enhance the end user knowledge of the content.• Provided ongoing testing and training on updated modules of IDX for future migrations. Show less

Master Of Business Administration (Mba), Health/Health Care Administration/Management

Bachelor'S Degree, Public Health/ Community Health

Activities and Societies: Zeta Phi Beta Sorority, Incorporated