Janet Douglas Email and Phone Number
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Janet Douglas personal email
Janet Douglas phone numbers
A strong, approachable leader with over 8 years experience as a Contact Centre Manager. A natural motivator, who inspires employees to maintain peak performance through first class communication, coaching and dynamic team building, in order to maximise customer satisfaction, business results and employee engagement. Driven to exceed targets and deliver an exceptionally high level of customer satisfaction.
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Contact Centre ManagerTnt Express Jan 2006 - Present- Implementation of the Customer Service strategy and operating plan - Compliance with all TNT standards, policies, procedures and agreements- Managing headcount budget enabling excellent accessibility for customers- Compilation of annual budgets, business plans and audits- All Health, Safety & Environmental issues on site- Personnel issues regarding 130 employees- Achievement of Customer Service KPIs- Training and development for 130 employees -
Administration & Support ManagerTnt Express Nov 2004 - Dec 2005- Implementation and management of a centralised customer service team- Ensuring global consistency of customer service practices - Achieving cost efficiency through higher standards of customer service performance
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Contact Centre SupervisorTnt Express Feb 2001 - Oct 2004- Managing performance- Driving Results- Coaching & development- Achievement of customer service KPIs
Janet Douglas Skills
Janet Douglas Education Details
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Bournville Grammar School For Girls
Frequently Asked Questions about Janet Douglas
What company does Janet Douglas work for?
Janet Douglas works for Tnt Express
What is Janet Douglas's role at the current company?
Janet Douglas's current role is Contact Centre Manager at TNT Express.
What is Janet Douglas's email address?
Janet Douglas's email address is ja****@****tnt.com
What is Janet Douglas's direct phone number?
Janet Douglas's direct phone number is +318839*****
What schools did Janet Douglas attend?
Janet Douglas attended Bournville Grammar School For Girls.
What skills is Janet Douglas known for?
Janet Douglas has skills like Customer Experience, Customer Satisfaction, Customer Retention, Logistics, Process Improvement, Change Management, Contact Centers, Performance Management, Relationship Management, Leadership, People Management, P&l Financial Management.
Who are Janet Douglas's colleagues?
Janet Douglas's colleagues are Jiankun Xue, Sarina Tafe Classmate, Massimo Trudu, Dang Linh, Paolo Mandelli, Justin Todd, Liam Neel.
Not the Janet Douglas you were looking for?
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Janet Douglas
Founder / Ceo Of Multi Award Winning Social Enterprise Feed My Creative Cic. Listed On #Socentsindex 2020 And 2022Birmingham -
1jpclaw.co.uk -
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Janet Douglas
Research & Education Consultant, World Horse Welfare; Honorary Assistant Professor At University Of NottinghamNantwich3liv.ac.uk, worldhorsewelfare.org, marks-and-spencer.com3 +442079XXXXXX
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