The Manager-Employee Programs Frontline Involvement Team will lead the divisional employee involvement group (FIT) which has over 350 frontline employees. The Manager will be responsible for driving the strategy for FIT as well as leader involvement in FIT at all levels. The manager will guide the FIT team to support diverse workstreams at a firmwide and divisional level (e.g. employee engagement, operational performance, training and compliance and safety improvements)

Job Summary: Responsible for providing leadership to direct reports supporting front line work teams and the operation. Oversees and coordinates operational performance. Serves as an operational liaison between Delta and all contracted business partners within a station. Monitors for at-risk behaviors through daily safety observations. Participates in Incident Analysis reports, Injury Prevention Group sessions, and applicable station safety meetings. Ensures adherence to the station Safety Business Plan. Develops both strategic and tactical plans that result in a safety-conscious environment that promotes and maintains employee safety and well-being. Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. Key communicator of timely and accurate information. Sets performance standards and ensures adherence to these standards by self and others. Inspires and motivates employees to do their best. Champions change and lead others through. Strategic in thought processes and decision making. Responsible for the leadership development of direct reports through mentoring, on-the-job training, and delegation, and continually provides targeted support, guidance, coaching and motivation based on individual needs. Measures and analyzes direct report's performance through the use of performance management tools, available customer service and operational metrics, job shadowing, and direct observation. Responsible for the timely completion and delivery of performance appraisals etc

Responsible for the oversight of the Delta Employee & Retiree Care Fund. The Fund provides assistance to eligible individuals who suffer a qualified financial hardship, including loss due to a disaster or other catastrophic event.Board responsibilities include determination of application and award criteria, oversight of funds distribution, compliance with IRS guidelines etc. Board members are also responsible for recruiting and supporting champions around the world to promote the Care Fund in areas they represent and increase payroll deduction pledge participation and attend events to promote the fund.

Responsible for providing leadership to direct reports supporting front line work teams and the operation. - Oversees and coordinates operational performance including, but not limited to, On-time (D Zero), safety, security, customer service delivery, and other key performance indicators. - Serves as an operational liaison between Delta and all contracted business partners within a station. - Inspires and motivates employees to do their best. - Champions change and leads others through. Strategic in thought processes and decision making. - Responsible for the leadership development of direct reports through mentoring, on-the-job training, and delegation, and continually provides targeted support, guidance, coaching and motivation based on individual needs. - Measures and analyzes direct report's performance through the use of performance management tools, available customer service and operational metrics, job shadowing, and direct observation. - Responsible for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, logs, documentation and administrative action.

Handle emergency situations, effectively implement instructions from the flight deck & follow appropriate emergency procedures established by Delta. May serve as flight leader when needed. Provide exemplary customer service to exceed customer expectations; work independently & as part of a team. Ensure compliance with Federal Aviation Administration regulations. Ensure passenger compliance with in-flight safety measures. Provide special assistance including stowing luggage, emergency medical aid, wheelchair assistance. Prepare/serve meals & beverages. Sell onboard liquor, headsets, duty-free items. Actively seek to ensure the safety & comfort of customers.

›CSA/ticket/gatesResponsible for all aspects of the ticketing process - selling, printing, reissue. Also responsible for managing the check-in process - ensuring our customers have the proper documentation for travel, properly tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts. In the gate house , responsible for reassigning seats, processing first-class upgrades and boarding passengers in an orderly manner. Represented ACS peers at national and global F.I.T (Frontline Involvement Team) conferences›Drive preferred channel check-in and HVC quality metrics when working ticket counter›Maintain time critical flight operations as an above-wing gate agent›Ground Security Coordinator responsible for supervising NBA charters.

Create and teach state approved curriculum for CEUs›Facilitate proper procedures and usage for products and services at client’s salons›Teach current sanitation laws for beauty school classes.Educate stylist on Avlon products and correct usage.

Manage day-to-day salon facility operations including client data management, appointment schedules, customer consultations, retail product sales, and independent stylist education on products.› Ensure all state health code laws are followed

› Responsible for conflict resolution, and customer service recovery› In-depth knowledge on ingredients, food safety, proper usage, and nutritional information› Research fraudulent consumer claims to ensure company’s legal protection

›CSA/ticket/gatesResponsible for all aspects of the ticketing process - selling, printing, reissue. Also responsible for managing the check-in process - ensuring our customers have the proper documentation for travel, properly tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts. In the gate house , responsible for reassigning seats, processing first-class upgrades and boarding passengers in an orderly manner. ›Drove preferred channel check-in and HVC quality metrics when working ticket counter›Maintain time critical flight operations as an above-wing gate agent.