Michell Thompson Email & Phone Number

United States

Streamlining fingerprinting and license renewal processes, saving the team ~50 hours of work monthly.Manage 1500+ licenses across the company to ensure compliance across multiple business lines.Reduced backlog from ~900 to 400 in first 90 days of employment.Expanded written processes for department from 15 to 45 processes in first 90 days.Driving projects to completion across several departments with strict timelines.Analyze experience requirements, scheduling, and license procurement with multiple stakeholders.Implemented document retention policies to prepare for audits ahead of time.Applied risk rating for license holders; identified areas where back-up license holders are imperative.

United States

Responsible for sales and franchise tax filings. Drive growth and manage inventory.Coordinate on site food trucks and events.

Dallas/Fort Worth Area

Manage license acquisition and renewal for 115 licenses across the U.S. to enable new business lines; adhering to agency requirements and deadlines; protecting personal information; weekly follow-ups.Worked cross functionally with legal, management and external agencies to interpret language and ensure company compliance with business paths; managed deliverables for regulatory communications.Created Risk Rating for projects, highlighted areas of risk and provided mitigation options.Vendor management including auditing and functionality assessments; on-boarding into payment systems which ensured timely payments within the service level agreement.Created and maintained company license tracker detailing renewal dates, continuing education requirements, agency contact information, and each unique process to avoid delays in license issuance.Assist in hiring and on-boarding 5 employees; new employee training; reviewed each person’s experience to determine license capabilities; created exam schedules and deadlines.Developed policies and procedures that include more than 30 processes.

Farmers Branch, Tx

Managed emergency public safety agency databases and implemented dispatch procedures for over 8,000 agencies.Ensured company is in continuous compliance for installs and permitting in 40 markets nationwide.Vendor management including auditing and functionality assessments.Developed policies and procedures for 3 separate teams that included more than 60 processes.Project management including presentations to Directors.Maintained Industry memberships and advised of security alarm ordinance changes.Participated in new system and process testing; provided feedback and stress testing of the systems.Assisted with eliminating a backlog of 20,000 accounts pending manual licensing/permitting review.

Dfw Area

Ensured company is in compliance for installs and permitting in 32 markets nationwide, ahead of a nationwide expansion. Created department; outlined processes and goals; directly supervised 2 employees; managed projects and deliverables.Developed policies and procedures that include more than 25 processes.Managed emergency public safety agency databases and implemented dispatch procedures for over 5,000 agencies.Attend industry conferences to streamline processes and enhance agency relationships.

Six Sigma Green Belt, Management Techniques Intended To Improve Business Processes

Phlebotomy Technician/Phlebotomist

High School Diploma, General Studies

Activities and Societies: 4 years of Theatre