Michell Thompson Email & Phone Number

United States

Marana, Arizona, United States

In my previous role as Human Resources Generalist, I: • Spearheaded new hire orientation programs, ensuring seamless onboarding processes and fostering a positiveintroduction to company culture.• Provided dedicated support to employees regarding benefits inquiries and needs, demonstrating a commitment to employee satisfaction and well-being.• Managed leave and disability claims precisely, ensuring compliance with company policies and legal regulations.• Accurately entered benefit enrollments into carrier websites, maintaining meticulous records and facilitating smooth benefits administration.• Conducted meticulous reviews of job applications to ensure alignment with minimum qualifications, optimizing recruitment efforts and streamlining candidate selection processes.• Collaborated closely with departmental stakeholders throughout the recruitment process and served as a trusted HR liaison for employees, providing guidance and support on various HR-related matters.• Conducted insightful exit interviews to gather feedback and identify opportunities for organizational improvement, contributing to enhanced employee retention strategies.• Led the creation and disseminating of job openings on the town website, attracting top talent and contributing to the organization's growth.

Denver, Colorado, United States

In my previous role as Client Manager, Regional, I:• Efficiently managed caseloads for client groups ranging from 100 to 500 lives, establishing a trusted knowledge expert and providing invaluable support by addressing contractual and procedural inquiries with precision and expertise.• Led seamless onboarding processes for new clients from inception to completion utilizing SalesForce and conducted comprehensive training sessions on the AdminEase online system for new and existing clients.• Developed informative materials and conducted engaging open enrollment meetings, effectively communicating benefit options and driving participation among client groups.• Fostered enduring partnerships, met evolving client needs, and took proactive measures to initiate and implement contract amendments swiftly and effectively.• Spearheaded the renewal lifecycle process for dedicated client groups, demonstrating strategic planning and negotiation skills to ensure favorable outcomes.

Greenwood Village, Colorado

In my previous role as Account Associate, I: • Provided personalized and comprehensive support to clients by addressing inquiries regarding benefit coverage, ensuring clarity and satisfaction.• Demonstrated efficiency in resolving any issues or concerns clients encountered with carriers and developed engaging client open enrollment presentations and concise benefit summaries.• Facilitated and spearheaded informative and engaging client open enrollment meetings, fostering understanding and engagement among participants.• Reviewed client contracts for accuracy, promptly identifying and correcting any errors to uphold contractual obligations.• Singlehandedly maintained accurate and up-to-date internal databases containing client and carrier information, ensuring accessibility and reliability.• Generated insightful marketing reports and renewal presentations, providing valuable insights to clients and supporting strategic decision-making.• Managed Benefits Administration systems for clients as needed, ensuring seamless operations and client satisfaction.• Maintained clear and effective communication channels to establish professional and timely correspondence for clients and carriers.

Broomfield, Colorado

In my previous role as a Benefits Specialist, I: • Oversaw comprehensive management of benefit enrollments, terminations, and changes across the United States, guaranteeing accuracy and compliance.• Facilitated new hire benefit orientation sessions, providing essential information to incoming employees, and developed and modified benefit presentations and forms as required.• Played an integral role on the HRIS transition committee, facilitating the smooth transition to a new HRIS platform.• Administered FMLA, medical leave, and short-term disability claims for the U.S. and Canada and conducted annual audits of ACA data, ensuring compliance and accuracy in reporting.• Managed benefit premium invoicing and payments for vendors and maintained current and accurate benefit documentation on third-party vendor websites.• Coordinated and conducted open enrollment meetings for Colorado employees and served SMEs for all benefit inquiries, providing knowledgeable and responsive employee support.• Entered benefit premium enrollments and changes into the HRIS system and proactively identified opportunities to implement changes to improve benefit processes, driving efficiency and effectiveness.• Assisted the Benefits Manager in plan implementations or revisions, contributing to enhancing employee benefits offerings.

In my previous role as Benefits Specialist - Leave Coordinator, I:• Administered and managed comprehensive employee leave programs, including FMLA, medical leaves, and other types of leave, in accordance with policies and legal regulations.• Served as the primary point of contact for employees regarding leave requests, providing guidance and support throughout the leave process.• Coordinated leave approvals with relevant stakeholders, including managers, HR personnel, and legal advisors.• Maintained accurate and up-to-date leave records, tracking employee leave balances, usage, and eligibility.• Assisted in developing and implementing leave-related policies, procedures, and tools to enhance and effectiveness in leave management processes.