Janet Cook Email & Phone Number

Oversaw eleven (11) CSC's, 1300 vehicles and 1150 employees within California and Arizona. Worked and supported Managers and Supervisors.Completed budgets for the new fiscal year for all locationsAccountable for variances to budgetsMet with all Customers in the Region at least two (2) times per year.Worked on new contracts and bidsOrganizational Skills with each Customer Service CentersProblem solving for General Managers and CustomersCoaching managers monthly, with quarterly goals and learning logs used as follow- up to meet goals and improve Customer Service levels.

Oversaw a Northern California Custommer Service Center which included 200 employees

HaywardOversaw the day to day operation of Hayward and Livermore, which included 200 employees.Completed budgets for the fiscal yearMeth with multiple customers monthly to review concernsCompleted a new start up location in San Mateo. This included hiring Managers, Dispatchers, Safety Training Supervisors, Mechanics and all drivers for a total of 80 employees.Train all new employees with the Policies and Procedures of the Company, Training for all Accounting practices, Payroll practices and Safety and training. Completed tasks assigned by RVP

Oversaw the operation of Seven (7) locations, 650 vehicles and 675 employees within the State of CaliforniaWorked and supported Managers / SupervisorsCompleted budgets for the new fiscal year for all locationsAccountable for variances to budgetsOversaw maintenance budgetsMet with Customers monthly to review concerns , contract and day to day operational issuesOversaw the Safety programs for two (2) regionsWorked and supported Managers and Safety CoordinatorsReviewed DOT files and worked with locations with proper self auditing al filesReview Maintenance shops and ensure safe practices are followedReview accidents and work injuries and developed Action plans for all accidents/injuriesCompleted tasks assigned from the RVP's.2002

I was involved in the acquisition of Paul's Line, Inc and became and integral part of teaching the new company the regulations and laws regarding California contracts.

Oversaw morning dispatchCompleted billing to CustomersCompleted payroll functions for 100 driversProcessed all Accounts payable and receivablesScheduled preventable maintenance for a;; vehicles

Dispatched morning and afternoon shiftsScheduled cover drivers on routes or tripsScheduled charter and school tripsAccepted orders for charter or school trips

School and Charter Driver, Dispatcher, Accounting and PayrollDrove home to school routes for San Diego Unified School DistrictCompleted left / right directions for all routesDrove charter and School trips on demandDispatched morning and afternoon shiftsScheduled cover drivers on routes or tripsScheduled charter and school tripsAccepted orders for charter or school tripsScheduled preventative maintenance for all vehiclesDaily accumulation of payroll for all employeesProcessed accounts payable for company