Janette Jane Email & Phone Number

West Kalgoorlie, Wa, Au

Australia

Western Australia, Australia

1. Building customer relationships and promoting excellent levels of customer service2. Liaise with suppliers and Territory Managers to promote future sales growth with customer leads3. Provide quotations, negotiation and maintain pricing on customer’s orders4. Interpret customer’s needs and translate to product specifications via face-to-face, telephone or email communication5. Provide exceptional customer service by processing customer orders in an accurate and timely manner

Padang, West Sumatra, Indonesia

1.Evaluated the company as a whole, improved departmental performance and developedstrategies by tracking the progress goals.2. Reported and presented department information directly to the director and General Manager, reviewing and updating processes and procedures. 3. Created business plans, oversaw departments day-to-day activities, supervised the heads ofdepartments and delivered messages to the director. 4. Assisted in the staffing duties such as evaluate, recruit, train, and retrain employees accordingto the company needs. 5. Trusted and acted as an Area Regional Manager to oversee 9 branches and ensured day-to-dayoperational runs smoothly. Achievement:- Increased the revenue of the branches and reached the highest revenue of 117% in a monthout of 45 other branches.- Established a standardized sales monitoring and reporting system that decreased discrepanciesby 60%. - Increased territory client base by 50% in 3 months by being actively involved in counselling the marketing and branch managers. - Initiated and established new employee development programs that increased 25% ofproductivity.

Kuala Lumpur, Malaysia

Special Process Improvement Project:As a project manager of "Recall Web", my responsibility was to digitized the bank's document management paper process to a Straight Through Processing Web based. Through this project, we managed to reduce 80% of the Units Per Transaction (UPT), eliminate paper usage, thus increased the bank's saving.General Role:1. Manage Business User's (BU) expectation and perform as functional bridge amongst vendor and BU to ensure clear communication to solve various ad-hoc issues and provide effective solutions.2. Regularly reassess, analyze and improve the current process flow through re-engineering, plan and forecast on business performance.3. Perform regular vendor on-site quality assurance reviews to identify any areas of exposure with follow-up recommendations on good practices and areas for improvement and produce the appropriate level of documentation.4. Validate and monitor gaps identified during vendor risk assessment, due diligence and identify a necessary course of action and preventive plan.5. Evaluate and manage vendor’s performance to maximize the business processes by providing an effective and accurate reports to the management by connecting the processes, data, and analysis. Thus, strengthen the decision making.

General Role:1. Worked closely with HOD of Application Services (AS) to ensure department’s daily operations run smoothly; assisted in the preparation and proof read of monthly Technology Services Review as well as quarterly IT Management Committee reports.2. Coordinated quarterly IT Department Meeting, including vendors liaison, fees negotiation and represented department in various departments’ activities.3. Liaised closely with HR department to maintain and track the hiring status for whole IT Department.4. Represented AS Department to liaise with Procurement Officers to prepare and manage Scope of Work documents from vendor and Project Managers.5. Organized activities and ensured the smooth conduct such as IT Sports League and IT Communication Session, as part of Employee Engagement committee member to encourage staffs’ engagement.

Mont Kiara

1. Successfully developed and maintained mutually beneficial relationships with existing clients and got 80% of them to renew and extend the service contracts with increased of 11% profit margins.2. Worked closely and reported directly to the Managing Director to develop and implement marketing strategies.3. Represented the company to attend the industry functions, networking events, conferences and providing feedback and information on current market or trend to the Managing Director and senior management.4. Responsible for developing a strong professional network and utilizing that network to bring in new business referrals on a regular basis.5. Prepared, negotiated and followed-up closely with the clients for the services’ contract agreement terms and conditions with a win-win condition. Eg. SOW Proposals, quotations and many more.

1. Research on the opportunity in the market for potential company business expansion. Mainly are universities locally and abroad.2. Identify,develop and meet new prospects through networking in events, such as Education & Job Fair3. Follow-up calls to new potential clients4. Attend meetings and deliver presentations to potential clients5. Student counsel and telemarketing, both locally and globally

1. Offers credit workflow solutions for financial institutions2. Investigation for root cause of the issues reported by the banks3. Analyze gathered information for bugs testing to develop solutions for the issues reported4. Software Quality Assurance by maintaining, developing applications and databases in response to business needs.5. Deal with incoming and outgoing emails, phone calls with the users regarding issues reported

1. Facilitator or coach, using interactive discussions and "hands-on approaches to help students learn and apply concepts in subjects such as science, mathematics, or English.2. Observe and evaluate children's performance, behavior, social development and physical health.3.Demonstrates activities and lead students through creative play and hands-on activities4.Confer with parents about student's evaluation

1. Positively represented the Inti International University body2. Conducted campus tours for the potential students and parents3. Provided consultation to students and parents during the open days and student applications4. Student life talk and as a youth camp committee for the students5. Telemarketing and data entry

International Business, International Business

Activities and Societies: 1. I-Crew - Student Ambassador 2. Leo CLub - Public Relation Coordinator 3. Hand Ball Club - Member 4. Dodge.

Uec, Business/Commerce, General

Activities and Societies: 1. English Club - President 2. Librarian Club - President 3. School Choir Club - Member