• Visuals Operation Manager focusing on American Groups, Europe, Middle East, Africa and AP (except China). Ensure Efficient Supply to cover all oversea regions. Define various models for regions to make sure annual sales target achieved with YTY growth plan.• Work with GSM, GPM and Sales to foresee sales opportunities especially for potential big deals.• Weekly Visuals performance dashboards. Region demands/forecast analysis and product mix analysis. Market trends analysis and future potentials research. • Model transition and Last Time buy call out. Based on market strategy and regions feedback to lock down the first batch of best supplies. Foresee supply risk to demands and communicate with regions to mitigate future gaps.

• Public Sector Sales team business analysis. Track and analyse sales goal fulfillment status.• Public Sector Segmentation principles, guidelines and procedures.• Main Customer & Partner Data Management (MAL). ATU, Sales Territory, Top Parent Accounts definition based on sales strategy and historical data. • Lead the process of biannual PSG Enterprise customer Survey (CPE)• Took charge of PSG Tele-SAM (Software Asset Management) pilot program• Government/Health and Education price control to avoid license misuse/mis-license

• Main programs: Accu-sort Systems, Gilbarco, Crestron Electronics, LeCroy, Media5 Corporation, Vocera Communications and MKS Instruments. Responsible for 7 different programs in 2 years successively, totally around 4000 parts. Fully responsible for all PCB boards for Accu-sort Systems and Gilbarco.• Supply Chain Management• Materials Management• New Product Introductions• Purchasing for SMTC in Mexico & Markham facility• Urgent parts sourcing and negotiation.

• Setup the office and make company obtain MIIT(Ministry of industry and Information Technology of PRC) Certificate to get access to China Call Center Market. • Worked with sales team to provide customer seamless solution for contact centers in China. Utilized COPC Standards to help customers to optimize its customer service center in the most efficiency and cost controlled way.• Trained in USA and Korea outstanding outsourcing contact center; Attended ICCM (International Contact Center Management) Chicago 2004.

• Service delivery and service standards guarantee to cover 6 provinces in China and two Southern Asia countries- Indonesia and Bangladesh.• Service package sales and maintain strong customer relationships.