Janice Marks Email & Phone Number

United States

•Manage multiple projects and resources, progress, completion timeframes and budgets showing a consistent record of excellence in devising more cost-effective approaches, without compromising quality standards and meeting time critical deadlines.•Telecom Expense Management (TEM) platform management to track/audit inventory and expenses pre-during-post implementation.•Provide hands-on management and guidance to project team members.•Provide risk management during the project lifecycle.•Invoice and Inventory Management ensuring legacy services are immediately disconnected for the quickest ROI and new services/invoices are reflected in TEM platform accurately to include proper rates.

Connecticut, United States

• Performed integral role with utility client on their SIP Migration – migration of over 73K DID numbers to Lumen (CenturyLink). (Included porting verification, 911 and route plans information for over 300 site locations).• Retail store client – provisioning project to install DSL services at various retail store locations across the United States.• Provided Client Disconnect Fulfilment service of entire US and International voice and data network due to bankruptcy.• Project Manager - manage plan, deliverables, resource assignment, liaison between client and telecom supplier(s).• Provide hands-on management and guidance to project team members.• Fulfilment support, work with telecom service providers to document support structure and process workflow for provisioning of services and escalation.• CSR and inventory management• Telecom Expense Management (TEM) platform management to track/audit inventory and expenses pre-during-post implementation. • Track Vendor, Account Numbers, Circuit IDs, Bandwidth, Spend, Firm Order Confirmations, Circuit IDs, Installation Dates, bandwidth, DMARC/Tagging of services, router delivery and coordinating installation.• Invoice and Inventory Management ensuring legacy services are immediately disconnected for the quickest ROI and new services/invoices are reflected in TEM platform accurately to include proper rates. • Provide risk management during the project lifecycle.

Wethersfield, Ct

New York City, Ny And Sandy Hook, Ct

• Global Bid Manager supporting and leading the Bid Team on opportunities. • For FY2016, assisted team to bring in over $38 million in TCV.• Operate at a global level, managing stakeholders with diverse cultures, adhering to all governance checkpoints.• Client Manager responsible for large enterprise clients.• Audit client carrier invoices; working closely with carriers on exceptions to bring to resolution.• Instrumental in rebuilding and restoring Lehman Brothers bank in New York City after 9/11. • Project managed all aspects of circuit carrier choices, contract review, tracking approximately 4,000 plus circuit orders.• Coordinated with all parties for successful installations, testing and turn up of the circuits; along with invoice and inventory reconciliation after installations.• Played a key role in documenting the functional specs to convert Lehman Brothers TCS (inventory system) over to Remedy. • Provided ongoing project management support for Lehman Brothers in New York City (including data centers, branches, and collocation facilities).• Project managed the upgrade of an OC48 voice technology Sonet ring to an OC192. This migration project consisted of the management of coordinating approximately 2,000 circuits. Extensive documentation and coordination took place with the team members to ensure the project met the agreed upon due dates. This included both primary circuits at one data center and full disaster recovery backup circuits at a different location. • Key player in the startup of 3 new data centers. Provisioning new orders and disconnects placed for circuits no longer used keeping all inventory up to date, in addition to ensuring the infrastructure was in place to accept the circuits. • Extensive knowledge in the provisioning of MSP (Managed Service Providers) such as Savvis, TNS, Radianz and Reliance.• Managed Lehman Brothers trader voice network (primary and backup).

Trumbull, Ct

Telecom Regional Manager providing operational and project management support to multiple call centers.

Wilton, Ct

Telecom Analyst for Voice/Data operations. Played a major role in the design and implementation of the Emery/Purolator merger.

Stamford, Ct