Janice Scott Email & Phone Number

Denver, Colorado, United States

Denver, Colorado

Provide Enterprise Technical Support for top 100 Comcast business customers.• High Speed Internet, Comcast Digital Voice (HSI – CDV)• Business Voice Edge• PRI Trunking• EPL, EVPL, HFCoE, EDI, ENS• ACSR, Comtrac, Grand Slam, BACC, CAS VAS Call Handler• Switch Provisioning-IMS, CMS, BTS, Safari• Advanced Troubleshooting with Grand Slam, TTS Remedy and Café • SMC Networks, Arris, Netgear, Cisco and AdtranInvestigate root cause analysis on Enterprise and National accounts

Greater Atlanta Area

Owned and managed a pet-sitting business for 13 years. Grew the company from bottom up to a successful business with some of the same customers for over ten years. Developed own marketing plan and website

Greater Atlanta Area

Exceeded monthly sales quota through closing and identification of incremental sales and revenue opportunitiesRenewed customer contracts Maintained regular account contactCollaborated with sales and operations leadership to develop specific account management plans to optimize sales and retention opportunities

Greater Atlanta Area

Managed Logistics department importing/exporting

Greater Atlanta Area

Managed sales staff of 12 in a call center environment with a customer base of over 8,400 customers. Provided sales projections and accountability to sales staffEnsured goals were achieved by all sales staff while providing feedback/training.

Atlanta, Ga - Indianapolis, In - Denver, Co - Flagstaff, Az

• Managed Staff of over 100 hourly employees and 5 station managers• Managed Staff of over 30 couriers• Provided service to Denver, Atlanta and Indianapolis areas• Resolved all customer complaints• Oversaw daily package delivery and sales support functions• Oversaw the nightly loading of wide-body aircraft• Managed over 40 ramp agents, dangerous goods specialist and package handlersResponsible for a $5 million annual operational budget Managed day to day operations of 11 locations spread out all over Arizona for three yearsSatellite Office Set-Up:After becoming Senior Manager of Northern Arizona one of my responsibilities included pick-up and delivery to customers in my assigned area. I discovered a major service problem in Sedona, AZ. Sedona is serviced out of Flagstaff at an elevation of 7,000 feet. Sedona’s elevation is 4,000 feet. During the winter months, service would be disrupted when it snowed in Flagstaff, but not in Sedona due to their elevation. I hired a manager and additional couriers to work in Sedona, negotiated a contract for a new location in Sedona and began new operation in Sedona to accommodate the current customer base. One of the reasons I was awarded Profit Manager of the Year was due to this single managerial decision saved the company over $500,000.00 per year in service failures alone$100,00 Reduction in Operating Expenses:I noticed that there wasn’t a way of monitoring day-by-day expenses at each station I was responsible for after becoming Senior Manager with FedEx. I initiated a system of checks and balances to ensure expenditures were within budgeting parameters and limitations. Vendor approval and authorization became my responsibility. With this new process in place, monthly budgets were confirmed, approved and achieved. This program instituted by me resulted in a 15% reduction in overtime, 50% increase in productivity, and a 90% score on employee morale