Janice Copley
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Janice Copley Email & Phone Number

Customer Success Manager | Project Manager | Implementation * Empowering Saas software clients with solutions * Experience managing enterprise-level accounts, building relationships focused on adoption and growth at ITRS
Location: Greater Boston, United States, United States 6 work roles 2 schools
1 work email found @interos.ai 2 phones found area 713 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email j****@interos.ai
Direct phone (713) ***-****
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Current company
ITRS
Role
Customer Success Manager | Project Manager | Implementation * Empowering Saas software clients with solutions * Experience managing enterprise-level accounts, building relationships focused on adoption and growth
Location
Greater Boston, United States, United States
Company size
245 employees

Who is Janice Copley? Overview

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Quick answer

Janice Copley is listed as Customer Success Manager | Project Manager | Implementation * Empowering Saas software clients with solutions * Experience managing enterprise-level accounts, building relationships focused on adoption and growth at ITRS, a company with 245 employees, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at interos.ai, phone signal with area code 713, and a matched LinkedIn profile for Janice Copley.

Janice Copley previously worked as Customer Success Manager at Itrs and Enterprise Customer Success Manager at Workspan. Janice Copley holds Master Of Science - Ms, Strategic Analytics from Brandeis University.

Company email context

Email format at ITRS

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{first_initial}{last}@interos.ai
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Profile bio

About Janice Copley

Client-facing expertise in customer success, project management, implementation, and enablement in the SaaS and software industry. Track record includes managing the end-to-end implementation processes, successfully guiding customers through the onboarding journey, providing expertise, leading conversations to drive value and solving problems to ensure users fully embrace the product and achieve measurable results. Global enterprise clients included financial services, technology services, telecommunications, and professional services, with an annual ARR book of business between $3-5 million dollars. Strategic Relationship ManagementAs a trusted advisor, built and nurtured strong stakeholder relationships, by conducting regular check-ins and executive business reviews, to ensure customer needs were understood, challenges were addressed promptly, and KPI goals were met effectivelyProject ManagementDetail-oriented and proactive, with a track record of managing multiple projects simultaneously in fast-paced environments executing and monitoring programs to ensure they are completed on time, within budget, and to scope.Customer Success Strategies Develop and implement successful customer success plans, using best practices in adopting solution features and enable client go-live readiness on new software, with measurable goals and KPIs.Data AnalysisIdentify and monitor utilization, performance and revenue metrics, providing data-backed recommendations to add value, promote opportunities for optimization and enhancement and deliver measurable results to stakeholders.AREAS OF EXPERTISEAdoptionLed software customers through onboarding by creating, educating, and delivering rollout plans and driving change management to ensure they fully embrace the product, to ensure clients become enthusiastic advocates and references. Articulated business value by sharing knowledge depth of products and services in customer conversations, identifying how they deliver value, growth opportunities, recognizing risks and defining mitigation plans as needed.EnablementConducted detailed hands-on training for users and client stakeholders globally to 100+ users, ensuring adoption, improving productivity and reducing resource time commitments.Revenue GrowthCoordinated with sales teams to provide insights into customer health to ensure a successful annual recurring revenue and support expansion within existing accounts.Contact Info: jecopley@gmail.com

Listed skills include Program Management, Accounts Payable, Team Building, Account Management, and 6 others.

Current workplace

Janice Copley's current company

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ITRS
Itrs
Customer Success Manager | Project Manager | Implementation * Empowering Saas software clients with solutions * Experience managing enterprise-level accounts, building relationships focused on adoption and growth
london, london, united kingdom
Website
itrsgroup.com
Employees
245
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6 roles

Janice Copley work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Current
Itrs

Boston, Massachusetts, United States

ITRS Group provides comprehensive IT monitoring and analytics solutions. Our platform helps organizations optimize performance, reduce costs, and ensure compliance. We offer deep-dive analysis, hybrid environment support, and business-centric insights to empower clients to make data-driven decisions.

Sep 2024 - Present

Enterprise Customer Success Manager

Workspan

Boston, Massachusetts, United States

  • Served as a change agent, strategically engaging with valued enterprise customers to ensure the success of their ecosystem product experience. Formed trusted advisor relationships, provide timely value propositions and.
  • Managed an end-to-end book of business valued at $1-3M per enterprise account, driving user onboarding, product adoption, support, quarterly business reviews (QBRs), and renewals through strategic relationship building.
  • Developed comprehensive customer success plan frameworks to streamline onboarding and set performance goals, resulting in a predictive model for renewals and churn reduction.
  • Drove 98% renewal rate by analyzing customer data and usage trends to identify how products deliver value, along with upsell opportunities and renewal risks. WorkSpan SaaS solutions empower ecosystems to drive revenue.
Dec 2022 - Feb 2024

Senior Customer Success Manager

Interos Inc
  • Trusted software and technology advisor managing customer journey, providing expertise and guidance from the on-boarding process, through adoption, maintenance and relationship building, leading conversations to drive.
  • Streamlined product onboarding through tailored training plans for each user persona, improving product adoption and showing immediate Time to First Value (TTFV) and low Customer Effort Score (CES).
  • Ensured a 0% client churn rate through analyzing data and used risk health framework to boost product usage.
  • Coordinated with sales team to ensure successful annual revenue renewals and support expansion through a proactive upsell process.
  • Delivered 100% completion rate for complex customer onboarding and implementation project plans.Interos is a supply chain risk management solution using an AI powered SaaS platform, to model and transform the.
Mar 2022 - Oct 2022

Senior Business Systems Manager, Business, Technology, And Operations

Korn Ferry

Virtual - Boston, MA

  • Promoted to systems matter expert role with expertise in SAP professional services enterprise software and SaaS applications, collaborating with multiple lines of business teams sharing detailed knowledge of both.
  • Integrated newly acquired companies and lines of business onto SAP software enhancing onboarding completion time, leveraging extensive technical acumen to support seamless system migration initiatives.
  • Reduced software escalations by 10% over a year, problem-solving and resolving complex technical issues, significantly improving productivity and operational efficiency.
  • Led and collaborated with cross-functional teams through rigorous testing cycles, ensuring comprehensive go-live readiness for system deployment.
  • Ensured a 97% satisfaction rate, streamlining product training to over 100 participants, improving user adoption.Korn Ferry is an organizational consulting firm that helps clients align strategy, structure and people.
May 2016 - Mar 2022

Project Manager, Leadership And Talent Consulting

Korn Ferry

Boston / Virtual

  • Built and maintained strategic relationships with key clients, executing contracts, and driving renewals, contributing to an increase in client manager retention rate and promotions.
  • Created detailed project plans and led cross-functional teams of up to 40 personnel, monitoring budget, costs, schedule, and managing performance and expectations of project components.
  • Drove revenue growth of +143% over 4 years by managing complex, multi-work-stream training and coaching solution for key enterprise account.
  • Maintained an above target 98% client-facing billable utilization rate throughout the program cycle.
  • Strong communication and interpersonal skills, building relationships with key internal and client stakeholders on project status regarding forecast, completion rates, variances, billings, and backlog to ensure program.
Jun 2010 - May 2016

Account Manager / Software Trainer

Softeach, Inc.

Newton, MA

  • Determined client training needs, sold and taught customized on-site training and live, interactive webinars.
  • Led customized Microsoft software training to business professionals in a large healthcare organization.Software training and consulting company
Oct 2007 - Apr 2010
Team & coworkers

Colleagues at ITRS

Other employees you can reach at itrsgroup.com. View company contacts for 245 employees →

DS David Sobiepan David Sobiepan Colleague at Itrs New York City Metropolitan Area, United States View → JD Jaime David Jaime David Colleague at Itrs Quezon City, National Capital Region, Philippines, Philippines View → PA Paul Anthony B. Paul Anthony B. Colleague at Itrs Metro Manila, National Capital Region, Philippines, Philippines View → TP Tim Preston Tim Preston Colleague at Itrs Woodley, England, United Kingdom, United Kingdom View → RC Rio Collington Rio Collington Colleague at Itrs United Kingdom, United Kingdom View → DR David Randall David Randall Colleague at Itrs Southend-On-Sea, England, United Kingdom, United Kingdom View → LC Lerisse Cassandra Co Lerisse Cassandra Co Colleague at Itrs National Capital Region, Philippines, Philippines View → AB Almudena Benitez Almudena Benitez Colleague at Itrs Greater Sevilla Metropolitan Area, Spain View → AJ Ash J. Thomas Ash J. Thomas Colleague at Itrs Newcastle-Under-Lyme, England, United Kingdom, United Kingdom View → RA Roummel Antiforda Roummel Antiforda Colleague at Itrs Quezon City, National Capital Region, Philippines, Philippines View →
2 education records

Janice Copley education

Master Of Science - Ms, Strategic Analytics

Brandeis University

Data visualization, business intelligence, machine learning, and data science. R Studio and Tableau. Masters Academic Research And.

FAQ

Frequently asked questions about Janice Copley

Quick answers generated from the profile data available on this page.

What company does Janice Copley work for?

Janice Copley works for ITRS.

What is Janice Copley's role at ITRS?

Janice Copley is listed as Customer Success Manager | Project Manager | Implementation * Empowering Saas software clients with solutions * Experience managing enterprise-level accounts, building relationships focused on adoption and growth at ITRS.

What is Janice Copley's email address?

AeroLeads has found 1 work email signal at @interos.ai for Janice Copley at ITRS.

What is Janice Copley's phone number?

AeroLeads has found 2 phone signal(s) with area code 713 for Janice Copley at ITRS.

Where is Janice Copley based?

Janice Copley is based in Greater Boston, United States, United States while working with ITRS.

What companies has Janice Copley worked for?

Janice Copley has worked for Itrs, Workspan, Interos Inc, Korn Ferry, and Softeach, Inc..

Who are Janice Copley's colleagues at ITRS?

Janice Copley's colleagues at ITRS include David Sobiepan, Jaime David, Paul Anthony B., Tim Preston, and Rio Collington.

How can I contact Janice Copley?

You can use AeroLeads to view verified contact signals for Janice Copley at ITRS, including work email, phone, and LinkedIn data when available.

What schools did Janice Copley attend?

Janice Copley holds Master Of Science - Ms, Strategic Analytics from Brandeis University.

What skills is Janice Copley known for?

Janice Copley is listed with skills including Program Management, Accounts Payable, Team Building, Account Management, Strategy, Crm, Project Management, and Training.

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