Janine Benoit Email & Phone Number

Houston, Texas, United States

I play a crucial role in fostering strong relationships with a set group of recruiters and clients and their newly onboarded employees. Il ensure that our customers receive the highest level of service and support throughout their journey with us. My primary responsibility will be to guide new hires through the onboarding process and ensure client satisfaction with our services. This includes setting them up in a Web Portal and giving them guidance on completing their paperwork though their Web Portal. Key Responsibilities:Onboarding Support: Facilitate the onboarding process for new hires, ensuring they have all the necessary resources, training, and information to succeed in their roles.Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and addressing any concerns promptly.Customer Training: Conduct training sessions for clients and new employees on our platforms and services to enhance their experience and engagement.Feedback Collection: Gather feedback from customers and new hires to identify areas for improvement in our services and onboarding processes.Issue Resolution: Serve as the primary point of contact for customer inquiries and issues, providing timely and effective solutions.Collaboration: Work closely with other departments, such as Sales and Product Development, to ensure a cohesive and positive customer experience.

Houston, Texas, United States

As an Administrative Assistant at Americare, I played a vital role in supporting the daily operations of our organization. I assisted with all administrative tasks, facilitated communication among team members, and helped coordinate our health care assistance programs during disaster situations. I was essential in ensuring that our mission ran smoothly and effectively.Key Responsibilities:Administrative Support: Provided general administrative support, including managing correspondence, scheduling meetings, and maintaining organized records and files.Data Entry and Management: Accurately entered and maintained data in our systems, ensuring that all information is up-to-date and accessible.Communication: Serve as a point of contact for internal and external communications, responding to inquiries and directing them to appropriate team members.Meeting Coordination: Assisted in organizing team meetings, including preparing agendas, taking minutes, and distributing follow-up materials.Documentation: Prepared and edited documents, reports, and presentations as needed, ensuring clarity and professionalism in all communications.Logistical Support: Helped coordinate logistics for training sessions, community outreach events, and disaster response initiatives and workshops.Inventory Management: Monitored and maintained office supplies and equipment, placing orders as necessary to ensure smooth operations.Budget Management: Kept a close eye on our monthly budget and over saw and gathered signatures on expenditures by management prior to issuance of purchase orders.Collaboration: Worked closely with various team members and departments to support ongoing projects and initiatives related to health care assistance.

Houston, Texas, United States

Helped three family members through medical issues over a period of 4 years. Assisted with scheduling of appointments and transporation to those appointments while staying with family member though out appointment. Responsible for coordinating at home care to include physical therapy, coordinated at home care assistance and delivery of medications and communications with doctors.

Houston, Texas Area

Field Staff Associate – June 2011 to April 2014Key Responsibilites:Service Department Associate for Sales Staff and Superintendents. Booked service contracts, provided customers assistance with billing, insurance and contractual needs.Orientation, training assistance, processed new hire documentation and payroll information.Maintain accurate fleet information, order vehicles and oversee general fleet condition.Payroll changes, administration of HR files and general employee assistance.Office move coordinator as well as point person for office suite improvements and maintenance.Maintain accurate safety data on all district staff, as well assistance with training and material disbursement. Field Sales Coordinator - April 2008 to June 2011Key Responsibilities: Project Manager for assigned projects in New Installation Dept. as well as Modernization Dept. Processed legal review information, submittals and drawings as well as change orders and permit requirements. Completed project process from job folder to close out paperwork direct line of contact for General Contractor and associated superintendent.Ensure smooth transition of each project from job acquisition to order fulfillment.

Houston, Texas Area

Key Responsibilites:Started as classroom aide and worked my way up to campus secretary.Responsible for report card processing and distribution. Point person for substitute system and ensuring that all classrooms were staffed each day.Handled emergency evacuation plan for building staff and students. Secretary to Principal as well as other administrative staff. Provided information and assistance to parents as needed. Responsible for all work orders regarding buildings and campus properties for beginning until completion.

Houston, Texas Area

Group Office SupervisorTraining, review and development of all non-sales staff.New hire orientation, new hire/termination paperwork, implementation of benefits and training as well as vacation scheduling and approval.Prepared, submited and issued checks, expense reports, sales and disbursement reports as well as preparation and management of office budget.Maintained network and communication system for office. Resolved hardware and software system issues.Personally responsible for large case account management from sales quote to installation and service.

Houston, Texas Area

Office Administrator – June 1996 – October 1998Assist GM with meetings, correspondence, travel and performance reviews.Responsible for all personnel functions of support staff including new hire orientation, paperwork and benefits. Track vacation, sick time and leave information.Identify, schedule and conduct training for non-sales staff.Administer and maintain network, phone and office security systems.Budget preparation and maintenance. Check request, purchase orders and financial reporting.Sales Support Representative – October 1990 – May 1996Assisted brokers with coverage and product selection.Issued quotes based on RFQ's.Application review and submission.Maintained average caseload of $200K in pending premium

Studied 2 1/2 Years...Left To Pursue Job Market., Business, Management, Marketing, And Related Support Services

General With Spanish, General Studies