Jan Cook Email & Phone Number

Phoenix, AZ, US

United States

Brought in to boost OCM practice Kemper-wide. Play a critical hands-on role in "bringing people along the journey”. Known for consulting agility, focusing on the people side of change to ensure and evaluate readiness. Support changes to business processes, systems, technology, job roles, and organizational structures at the organizational level. Creating.

United States

Recognized with an exceeds performance rating by exceeding KPI metrics. Charged with managing a staff of 5-7 Team Managers and 30-50 adjusters that vary in skill set. Defining and communicating clear goals that impact the company’s bottom line—implementing organizational changes while providing support and direction to staff for consistent expectations..

Accountable for managing a team of five to seven Non-Standard Casualty Claim Adjusters with claim inventories ranging in complexity. Provided technical expertise, staff development plans, participated/guided on claims handling and adoption of company practices/procedures. Reviewed coverage denials for accuracy, mentored and continuous improvement plans to.

Managed three offices, people readiness, and comprehensive management strategy. Oversaw 25+ employees; duties included hiring, promotions, training plan, ensuring adoption of company policies, and performance evaluations. Guided staff in complex settlement negotiations. Maintained a direct relationship with defense counsel, and prepared claim files for.

Oversaw a staff of 10 total loss adjusters/salvage clerks. Trained and guided team to ensure efficient total loss outcomes, including proper and inclusive claim investigations and settlements. Accountable for providing monthly corporate salvage reports to executive management. Reviewed and audited all total loss offers to reduce errors in offers..

Responsibilities included coverage investigation, recorded statements, Autosource evaluations, and providing accurate total loss offers to all parties. Ensuring that state-specific title and salvage guidelines are adhered to, establishing, and maintaining monthly salvage reports, direct partnership with the Special Investigations Unit for fraud indicators.

Bachelor'S Degree, Organizational Management, 4.0

Activities and Societies: Sigma Sigma Sigma, Golden Key International Honour Society

Associate Of Science (As)