Through my passion for fashion, I help clients to step forward with confidence by suggesting styles to fit their body & lifestyle.

A Senior Operations Consultant with over 20 years of experience specializing in operational effectiveness in financial (banking and insurance) sectors. Skills & Experience: * Strong ability to conceptualize, diagnose and solve complex opportunities/ issues * High energy, results-driven with a collaborative approach that brings fresh insights and innovation to operational change * Sharp talent to effectively implement operational improvements and lead change management strategies - reducing financial risks, while improving productivity, quality & customer satisfaction. * Extensive Project Management expertise in creating Business Continuity Plans - analysis, planning, documentation, & testing of viable disaster recovery plans, resulting in: successfully implemented plans and the facilitation of training, creating an awareness for safety and business continuity planning in the workplace*Unique combination of achievements that span international and domestic business domains.Examples: - Critical functions transition to a remote/offshore office for Business Continuity Planning. - Change management strategies for geographic delivery of client services in multiple locations - Policy and operational compliance reviews for domestic and international operations.* Extensive experience in Performance Management Coaching, People & Operations Management, as well as Sales Management, with a true passion to help others meet and exceed their personal, business and financial goals.

As a part time Mortgage Assistant, I am dedicated to provide administrative support and superior customer service to mortgage customers. I contribute my 30+ years of knowledge and experience in financial services to help deliver the best service for our clients.

As a Mortgage Planning Specialist with Investors Group, I am dedicated to provide superior customer service and practical advice to mortgage customers, from first-time homebuyers to seasoned clients, who want innovative, customized solutions that fit their financial goals.I contribute my 30+ years of knowledge and experience in financial services to help deliver the best service for our clients through every life stage and to provide solid, competitive and practical solutions of a Canadian leader in providing personal financial planning services.As a member of Investors Group’s specialist team, I am proud to support a group of professional, best-in-industry consultants who are dedicated to building lasting client relationships and provide a Holistic approach to Financial Planning, Investment, Retirement, Insurance, Estate and Tax Planning.

• Translated strategic plan/direction into tactical initiatives to improve efficiency and effectiveness, reduced financial risk, and encouraged a culture of service awareness, ensuring business needs were met through projects / initiatives / training.

• Managed start-up and day-to-day operation of new Halifax Operations Centre for deposit and mortgage administration, ensuring proper existence of, and adherence to, risk management policies and controls.

• Utilized project management skills and methodology to conduct product, process and system analysis, and implement solutions to business opportunities. Conducted system and workflow testing to ensure system enhancements met business specifications. • Facilitated training related to new process/system implementations, and performed operational readiness assessments to ensure successful implementation of department projects.

• Concurrently managed the day-to-day operation of two bank branches with responsibility for employee performance management, sales management, customer service & relationship management, branch operations, and internal auditing including Branch Compliance Officer for anti-money laundering and mutual funds compliance.

• Coordinated the planning, documentation, analysis and testing of viable disaster recovery plans for seven Service Delivery Centres.• Implemented plans and facilitated training to 400 employees creating an awareness for safety and business continuity planning in the workplace.

• Managed day-to-day branch operations with responsibility for employee performance management, sales management, customer service & relationship management, and internal auditing including Branch Compliance Officer for anti-money laundering and mutual funds compliance.

• Performed core process reviews recommending remedial actions relating to operations, sales, customer service, staffing and technology; improved process efficiency/effectiveness and increased customer satisfaction.• Facilitated workshops for new leaders on Branch Operations & Internal Audit Procedures to reduce financial risk.

• Performed internal audit reviews in business units throughout Atlantic Canada and the Caribbean; ensured policies and procedures were maintained to the highest requirement.

• Provided leadership and personal development coaching to management trainees, assessing their progress in relation to the training program requirements and addressed performance related issues; successfully facilitated sales and management workshops to prepare employees for a sales culture.