Jan Wray Email & Phone Number

Columbus, Indiana, United States

Indianapolis, Indiana Area

• Conduct facilitator-lead virtual systems training for up to 30 participants using Skype and Zoom• Create, review, and modify training materials for overall clarity and usability for the end users• Review and test new system to prepare for project implementation• Create demonstration videos and system simulations using Snagit and Adobe Captivate• Facilitate training using the materials and system with hands-on exercises, power point presentations, and class participation• Provide online and in-person support for users to adapt and troubleshoot issues during new system implementation• Onboard up to 30 new team members to prepare for training and support roles

Indianapolis, Indiana Area

Analyze IT systems to standardize and improve documentation and system processes. Go-to project lead on major cost-saving initiatives.

• Improved processes by leading and implementing systems change, restructuring non-renewal and cancellation procedures, affecting all lines of business with potential of 100K+ individual policies.• Saved legal entity fees with state department of insurance by leading and implementing 2 book of business conversions from prior company into State Auto companies, influencing 15K+ policies, ensuring company only had to report business under 1 legal entity rather than 3 once completed.• Met user needs quickly and efficiently, improved flexibility within analyst team by receiving training on line of business, and implementing systems changes for 7 projects within first 9 months, ensuring quicker response to production support issues.• Increased accuracy 97% for implemented system changes by using system of checks and balances, developing generalized checklist as guide in completing changes, ensuring all work double-checked by another teammate.

• Reduced work by leading mainframe project, creating new automated policy tracking system for farm processing group, collaborating with leadership team and GUI IT associates, facilitating processing group for properly tracking work, and designing mainframe tables.• Minimized farm group work 30% by creating mainframe tables for automatically renewing farm policies in conjunction with automatic flagging of policies, ensuring staff in focusing more on new business applications.• Enhanced procedures and received individual bonus by leading and implementing major billing initiative for Bond Department, including learning Bond System.• Improved mapping requirements for new farm line business system and streamlined claim processes by assisting claims IT area, discussing details on every farm coverage with claims IT associate, ensuring claims IT in properly mapping coverages from legacy system into new claims system.• Grew business farm lines by guiding and implementing multiple state expansions.

• Created and standardized audit entry procedures, and reduced system issues from improper entries by implementing procedures, training analysts on properly entering audit screens, contacting subject matter experts, conducting multiple test cases, documenting correct entry, and forwarding to audit department.

Bachelor Of Science - Bs, Religion/Religious Studies, 4.0

Bachelor of Science: Religion: Biblical and Theological Studies with a minor in Christian Counseling completed October 2023. January 2024.

Education record