- Promoted to leading the Core portion of Paro's Client Success team (Launch and Growth).- Built a team environment based on empathy, growth, and fun. Allowing CSMs to focus on work, and know that they were fully supported when needed- Supported multiple reps through the promotion process from CSM 1-3, ensuring quota numbers and qualitative evaluations were where they needed to be each time leadership went in to quarterly promotion conversations- Maintained attainment to quota plus throughout tenure- Utilized my sales background to help foster an environment for more Cross Sell, Upsell and Renewal closes- Helped transition team from seperate Launch and Growth Functions, to one cohesive Core full book CSM team.- Ran rep focused beginning of week goal setting sessions, with end of week review to ensure reps were hitting expected weekly goals and personal goals- Additionally ran multiple book of business reviews with each rep, weekly, utilizing PowerBI, Tableau, and Google sheets to understand account status, health, and next steps.- Helped provide weekly data analysis for VP of Client Success, using weekly data pulls to create themes, and pivot tables to present to executive leadership.- Met twice weekly with VP of CS and Senior Manager of CS to discuss account trends around risk and new new launches- Managed team successfully, located remotely throughout the US and Portugal- Worked crossfunctionally with Sales leadership to ensure process adhereance when new accounts were sold- Additionally, worked with talent team to ensure proper escalation of network talent, as well as engineering and product to continue to refine and develop better systems for our team

- Moved from sales to Client Success at the request of leadership to gain a better sense of both sides of the business and gain additional experience.- While carrying a book of high level accounts, and maintaining/exceeding quota, I managed a team of 4-5 Client Success Managers- Providing weekly 1x1s to review book of business, billing progress, review trouble accounts, problem solve to mitigate, etc.- Utilize Gong to coach CSMs, improving consistency in calls, process adherance, and client satisfaction- Supported the development of better systems and processes to make CSMs day to day life easier and more efficient- Handled multiple difficult employee situations, allowing for both employee and company to come to an agreeable outcome

- Supported the acting sales manager as teams right hand for anything relating to deal structure, pitch coaching, data gathering, etc.- Maintained quota+ while in this role- Supported the deck buildout, data gathering, story telling, behind 3 promotions to senior account executive in this time- Assisted crossfunctionally with the buildout of Paro's first AI matching tool, working with Product among other departments to ensure delivery of new and efficiency creating product

Built Grubhub’s first inbound sales team, managing 30 entry level sales executives.Utilized sales data to build out correct quota and sales expectations.Distributed and managed an average of 3,000+ inbound leads monthly.Successfully maintained 100% or higher to quota for the entire team month over month.Analyzed processes, utilizing Salesforce data, to simplify lead distribution.Collaborated across departments to create efficient processes to better process sales.Utilized one on ones and additional training to help two sales executives move into senior roles and one into a management role.Successfully sold and managed top 3% strategic accounts in NYC, Los Angeles, Pittsburgh, and more (Milk Bar, Ivan Ramen).

Acted as a new hire mentor teaching the selling process, how to pitch, prospect, close deals, and plan days.Traveled to Pittsburgh 7 times, Milwaukee 5 times, and San Francisco in order to launch and grow each market by selling 20+ restaurants per city.Launched Grubhub delivery in Pittsburgh, selling 20 restaurants and growing the market by 101% in Q2 2015.Added an additional 20 live Grubhub delivery restaurants at the start of Q2 2016.Added 325+ restaurants to GrubHub, more then 180% to goal.Sold 6 top quality restaurants in Q1 of 2016, ranking in the top 10% of all executives.Utilized in-depth research and prospecting techniques to learn markets and sign higher then average self-prospected leads.

Plan and Execute EXACT Sports Elite Prospect Clinics in the Central Region of the US. Research new host locations for EPC, in order to build out program across the region.

Manage customer inquiries, support, and issues regarding EXACT Sports Elite Prospect Camp, PrepHero.com, Professional, and Collegiate clients.

Handle all support inquiries with Youth, Collegiate, and Professional Athlete Clients.