Jared Bowen Email & Phone Number

Revolutionized the digital purchasing experience for customers qualifying for the Affordable Connectivity Program, boosting prospect sales 105% month-over-month Executed the strategy and drove the development of Verizon’s transformation of simplifying our loop qualification tool for digital customers. Increasing the percentage of qualified customers entering the digital sales flow for Fios by 6.21%Spearheaded the revitalization of Verizon's digital home Agile Core Team as the team's Product Owner. Collaborated with engineering leadership to drive an increase in productivity via sprint velocity by 400% month-over-monthInfluenced cross-functional teams in product marketing, finance, business transformation, go-to-market, and engineering through data-driven storytelling, driving alignment and the launch of best-in-class customer experiences

Led market analysis, contract negotiations, and launches of various new partnerships in Verizon's Digital Partner program amplifying program gross sales by 14%Pioneered the vision and strategic rollout of the Digital Partner Program's 5g Home sales campaign resulting in a 19.69% lift in incremental home internet sales for the programConducted in depth product discovery with partners to establish pain points and opportunities in the digital & agent assisted sales experiencesOrchestrated internal and external cross-functional teams through the entire lifecycle—from discovery and ideation to development and launch—of the inaugural POS systems, enabling partner agents to effectively sell Verizon’s 5G home internet product

Charlotte, North Carolina, United States

Orchestrated the seamless integration, training, successful launch, and the subsequent management of 10 new onshore and offshore global third-party vendorsManaged various cross-functional teams through a complete overhaul of learning and development materials and processes. Delivering new training program to 1500+ vendor leaders

Developed multiple teams of 17+ agents to rank in the top 5% in performance for all Verizon customer care teamsIdeated and orchestrated a process improvement project effectively reducing center transfer rate by 3% resulting in a $1m+ cost savings per yearCoordinated and directed a large cross-channel initiative between the call center and local retail teams to increase call center agent revenue. Project resulted in the call center creating a positive net revenue for the first time

Achieved a top 5% performance ranking among all customer care agents, recognized for delivering superior customer service and driving exceptional results

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Business Administration And Management, General