Jared Cadena Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Denver, Colorado, United States

• Licensed Benefits Advisor for SMB’s for both Health and Life; guiding businesses in selecting competitive offerings by building out appropriate benefit packages to suit employee and business needs.
• Built and customized specific benefit offerings, considering client needs and budget constraints.
• Entered and housed all info/data in CRM software - SalesForce; both Classic and Lightning.
• Followed carrier underwriting processes, ensuring clients secured the best plan fit that was also compliant.
• Provided strategic recommendations to enhance employee benefits packages to improve overall satisfaction and coverage.
• Worked in tandem with carrier compliance departments and company leadership to enhance employee benefits.

• Everything under Core and Complete Care + the following):Assisted a portfolio of VIP clients, including accounting firms and individual accountants via phone and email regarding their Payroll and Employee Benefits..
• Helped businesses run payroll, correct payroll issues as well as W2's and other employee data/payroll paperwork.
• Proactively addressed, edited, and helped shape some of our business’ IKB’a and SOP’s via audits/edits/updates in order to improve our internal knowledge-base intranet used by employees.
• Worked with our engineers to update/revise our own internally-built programs by stress testing and experimenting in order to further improve our processes to aid our workforce.
• Create Jira’s whenever needed and worked with cross functional teams (Product Ops, Biztech, Communications, etc)
• Specialized in navigating intricate cases related to healthcare enrollments, eligibility, and compliance as part of our brokerage services.

Denver, Colorado, United States

• Customer Experience support to SMBS (small and medium-sized businesses) using our payroll software and benefits services.
• Addressed client inquiries and resolved issues related to payroll processing, tax compliance, and benefits administration via phone and email.
• Collaborated cross-functionally with various teams to ensure seamless customer experiences and efficient problem resolution.
• Maintained high levels of customer satisfaction, contributing to the company’s reputation for outstanding service.

Northglenn, Colorado, United States

Led a crew of ~10 full-time employees on overnight processes and procedures.- Conducted training and mentored new team members.- Forklift certified, order picker certified.- Streamlined unloading and pack out of incoming RDC/BDC freight arriving.- Received trucks and verified BOL accuracy.- Collaborated with front-end store management on best practices to.

Denver, Colorado, United States

Placed 1st in the first CSR Matrix bringing in ~$12 average in TAR for our location across all reservations I assisted with.- Inventory management to ensure on-time rentals and adequate availability.- Meet and greet customers in a friendly and timely manner- Assist customers and assessing their rental needs in person- Thorough vehicle walkthrough.

Visalia, California

Assisted healthcare providers, employers, members, and brokers with website navigation, registration, and troubleshooting in a high-volume call center. Responded to complex inquiries regarding benefits, billing, claims, eligibility, coverage, and other related information.- Evaluated medical claims for proper coding and processing- Advised clients on COB.

Visalia, California

Through a strong combination of technical and interpersonal skills, I effectively lowered customer credit and increased sales-Cold called 50+ potential customers per day. -Managed daily sales and credit reporting.-Responsible for B2B partnerships in targeted markets. Exceeded ~$25k/month revenue quota-Coordinated logistics with other locations to ensure.

Visalia, California

Assistant ManagerAcceptanceNow/RAC inside Ashley FurnitureDriving business through knowledgeable customer service and effective account management.-Thoroughly reviewed product specifications, account status, and pricing with customers to ensure long-term commitments-Collaborated operations internally to streamline customer experience-Processed balance.

Education record

Education record