Jared Cadena Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Denver, Colorado, United States

Denver, Colorado, United States

Licensed Benefits Advisor for SMB’s for both Health and Life; guiding businesses in selecting competitive offerings by building out appropriate benefit packages to suit employee and business needs.• Built and customized specific benefit offerings, considering client needs and budget constraints.• Entered and housed all info/data in CRM software - SalesForce; both Classic and Lightning.• Followed carrier underwriting processes, ensuring clients secured the best plan fit that was also compliant.• Provided strategic recommendations to enhance employee benefits packages to improve overall satisfaction and coverage.• Worked in tandem with carrier compliance departments and company leadership to enhance employee benefits.• Handled all communications via e-mail and phone to properly track progress.

Everything under Core and Complete Care + the following):Assisted a portfolio of VIP clients, including accounting firms and individual accountants via phone and email regarding their Payroll and Employee Benefits. Hit, or exceeded, metrics/KPI’s.• Helped businesses run payroll, correct payroll issues as well as W2's and other employee data/payroll paperwork.• Proactively addressed, edited, and helped shape some of our business’ IKB’a and SOP’s via audits/edits/updates in order to improve our internal knowledge-base intranet used by employees.• Worked with our engineers to update/revise our own internally-built programs by stress testing and experimenting in order to further improve our processes to aid our workforce.• Create Jira’s whenever needed and worked with cross functional teams (Product Ops, Biztech, Communications, etc)• Specialized in navigating intricate cases related to healthcare enrollments, eligibility, and compliance as part of our brokerage services.• Worked closely with clients to streamline processes, troubleshoot issues, and optimize their utilization of our software and services.• Cultivated strong relationships with VIP clients, fostering loyalty and trust, and bolstering customer retention rates.

Denver, Colorado, United States

Customer Experience support to SMBS (small and medium-sized businesses) using our payroll software and benefits services.• Addressed client inquiries and resolved issues related to payroll processing, tax compliance, and benefits administration via phone and email.• Collaborated cross-functionally with various teams to ensure seamless customer experiences and efficient problem resolution.• Maintained high levels of customer satisfaction, contributing to the company’s reputation for outstanding service.

Northglenn, Colorado, United States

Led a crew of ~10 full-time employees on overnight processes and procedures.- Conducted training and mentored new team members.- Forklift certified, order picker certified.- Streamlined unloading and pack out of incoming RDC/BDC freight arriving.- Received trucks and verified BOL accuracy.- Collaborated with front-end store management on best practices to sync both ends of business.- Maintained proper stock levels and placement of overflow based on custom planogram.

Denver, Colorado, United States

Placed 1st in the first CSR Matrix bringing in ~$12 average in TAR for our location across all reservations I assisted with.- Inventory management to ensure on-time rentals and adequate availability.- Meet and greet customers in a friendly and timely manner- Assist customers and assessing their rental needs in person- Thorough vehicle walkthrough inspection before rental process is finalized- Properly communicate rental terms and conditions, vehicle features and other protections offered to customers- Assessing condition of rental upon return- Process returns, check-ins and exit kiosk transactions- Notify Management of any known vehicle problems and any required vehicle maintenance- Miscellaneous and backup duties job-related duties as assigned

Visalia, California

Assisted healthcare providers, employers, members, and brokers with website navigation, registration, and troubleshooting in a high-volume call center. Responded to complex inquiries regarding benefits, billing, claims, eligibility, coverage, and other related information.- Evaluated medical claims for proper coding and processing- Advised clients on COB (coordination of benefits) between multiple group health plans, group health plans + Medicare/TRICARE, etc. - Referred certain populations to partner vendors to find Medicare plans and/or IFP (individual and family plans) in the marketplace.- Went over employee benefits and how they applied to claim processing.- Was part of a select and dedicated COVID-19 response team formed to be a full support stop for COVID.- Promoted from Benefits/Eligibility customer support to Digital Operations responsible for insurance coverage reviews and assistance across all Cigna Websites.- Adept at working in a high volume, fast paced environment with deadlines- Experience with medical terminology/verbiage including adherence to HIPAA laws- Strong technology-based troubleshooting and multitasking skills- Interpersonal savvy - excellent written and oral communication skills

Visalia, California

Through a strong combination of technical and interpersonal skills, I effectively lowered customer credit and increased sales-Cold called 50+ potential customers per day. -Managed daily sales and credit reporting.-Responsible for B2B partnerships in targeted markets. Exceeded ~$25k/month revenue quota-Coordinated logistics with other locations to ensure just-in-time delivery of merchandise

Visalia, California

Assistant ManagerAcceptanceNow/RAC inside Ashley FurnitureDriving business through knowledgeable customer service and effective account management.-Thoroughly reviewed product specifications, account status, and pricing with customers to ensure long-term commitments-Collaborated operations internally to streamline customer experience-Processed balance sheet adjustments and reviewed accounts with patience and attentiveness-Strong networking and CRM skills - organized and maintained customer feedback-Oversaw and advised 3 customer support agents regarding best practices-Networked with host store to gain referrals

Education record

Education record