Jared Cave Email & Phone Number

Greater Atlanta Area

• Scope and lead various enterprise level projects• Troubleshoot, coordinate, and maintain production systems/programs/applications• Troubleshoot day-to-day customer issues and provide direct support to clients by phone, email, and CRM tools • Work with clients to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services • Provide quick and efficient customer support in regards to technical trouble and outages they may be experiencing• Coordinate and collaborate with various business units and third-party vendors• Quickly assess issues and provide management with well-conceived short and long-term actions for restoration of service(s) and reducing financial impact• Understand various platforms while applying technical knowledge to improve system performance and reliability • Prepare documentation for troubleshooting and escalation procedures • Engage in support of multiple interconnected systems while maintaining maximum up time and efficiency in daily operations• Follows organizational practices in regard to Incidents, Problems, and Change Management along with the creation of database records • Use SQL to update database for management of a learning management system• Serve as lead on Outage Calls to ensure a Root Cause Analysis and Corrective Actions are performed• Develop Python Code to help analyze data and provide helpful troubleshooting and problem solving outputs

Atlanta, Georgia

Kennesaw, Georgia

• Troubleshoot product issues remotely and over the phone• Network products between servers and workstations including sharing and security permissions• Troubleshoot Windows Operating system including Windows 7, 8, 10, Server 2008 and Server 2012• Troubleshoot networking issues using the command prompt • Create and edit registry entries to correct installation and networking errors• Test network communications between servers and workstations• Troubleshoot UDP/TCP port exhaustion and correct port issues using the command prompt and ACL tables• Receive inbound calls and make outbound calls• Investigate product issues and problem solve to determine causes• Interface with customers and deescalate any irate customers• Maintain professional relationships with product developers, account managers, quality assurance, and customer service to provide the best quality service to customers.• Manage clocking in/out, time sheets, and keeping track of hours• Keep notes and manage cases in a timely manner

Duluth, Georgia

• Worked closely with an IEP team to create and individualized plan of education• Communicated with parents and incorporated their wants and needs into student’s plans when appropriate• Created lesson plans using tables in Microsoft Word• Developed and input data into data sheets using Microsoft Excel• Tracked data and created graphs using Microsoft Excel• Participated in the transfer of information using Google Drive• Used remote desktop protocols to access school files at home• Calibrated mimio’s and used troubleshooting techniques to fix internet connection issues• Used technology to assist in the transfer of knowledge to students• Worked within a team to compile and assess data while using it to construct further lesson plans

Duluth, Georgia

• Assisted in the day to day transfer of knowledge to children with Autism Spectrum Disorder• Practiced reading, writing, basic math, and life skills• Taught basic skills, such as bathroom training and hygiene• Participated in data collection• Participated in the creation of lesson plans• Attended informational meetings about the behavioral and learning aspects of Autism Spectrum Disorder/Intellectual Disorder and the treatment of such disorders• Taught independence based skills to children with Autism Spectrum Disorder• Participated in leadership opportunities and distributing knowledge to colleagues• Acted as liaison between paraprofessionals and school administrators

•Assisting in the day to day transfer of knowledge to children with disabilities•Practicing reading, writing, basic math, and life skills•Assessing and diffusing volatile situations while keeping safety a top priority•Teaching basic skills, such as bathroom training and hygiene•Participating in data collection and the creation and execution of treatment programs•Changing diapers•Attending informational meetings about the diagnosis and treatment of Autism Spectrum Disorder, Down Syndrome, and other developmental disabilities

Greater Atlanta Area

• Multi-tasked, Helping customers find and purchase products while answering phones• Assisted customers in purchasing and returning products• Restocked returns and balanced cash drawer

Greater Atlanta Area

• Suggested up sales to customers while finishing order and operating cash register • Greeted customers entering store and established friendly repertoire• Stocked and cleaned store while doing inventory

Greater Atlanta Area

• Installed projectors, TVs, and Smart Boards for public schools• Ran electrical wires through ceilings and walls according to blueprints• Calibrated Mimio’s and projectors to fit proper screen size• Worked as part of a team to complete projects with a deadline• Used the proper tools to complete jobs within specifications

Master Of Education (M.Ed.), Special Education And Teaching

Bachelor Of Science (B.S.), Psychology