Jared Cook Email & Phone Number

Conway, Arkansas, United States

Leading daily IT operations to ensure smooth workflows and drive business growth, I spearhead a dynamic, high-performing global team of 12 engineers and developers across India, the United States, Canada, and the United Kingdom.I excel in planning and establishing robust operational and development processes, along with governance frameworks, to optimize efficiency and effectiveness.Overseeing ServiceNow development and support, I collaborate with a global team of 12 developers and administrators based in India, Poland, the United Kingdom, and the United States, ensuring top-tier service delivery and operational excellence.My key contributions are:• Transformed company clients to ServiceNow using discovery, event management, alert correlation, and organization for AWS, Azure, CGP, Mainframe, IBMI, and on-premises and remote servers and devices.• Guaranteed optimal performance and continuous skill enhancement by managing team workload, availability, and training.• Met and surpassed key customers' requirements and business objectives by proactively engineering tailored solutions.

As a seasoned professional in the field, I have planned and initiated comprehensive requirement analysis, prioritized project needs, and engineered tailored solutions to deliver high-quality results.My expertise in authoring detailed Jira stories, facilitating daily scrum meetings, and organizing deployment schedules has enabled me to streamline application communications and educate users on system functionalities.I am adept at delivering high-impact ServiceNow development during resource constraints or critical issues, and have executed advanced troubleshooting for workflows, business rules, and domain issues.Additionally, I have instructed analytics teams on complex reporting, dashboard creation, and database management, ensuring that all stakeholders are equipped with the necessary tools to succeed.My key achievements are:• Managed global team of 10 developers and administrators across India, Poland, United Kingdom, and United States, while overseeing ServiceNow development and support.• Streamlined team workload, guaranteed resource availability, and provided training for continuous skill enhancement.• Played a leading role in overseeing migration of organization key clients from CA ServiceDesk to ServiceNow ITSM, while enhancing service efficiency and client satisfaction.• Led development of company Blackout tool, while significantly increasing change management efficiency.

As an accomplished professional in the field, I have demonstrated expertise in sizing application servers, accurately forecasting scalability, and managing licensing, network configurations, contracts, and security assessments.I have spearheaded comprehensive research initiatives, while overseeing OS installations, patch management, firewall configurations, and storage optimization to ensure optimal system performance.My experience in implementing cutting-edge software installations, fine-tuning configurations, optimizing communications channels, and seamlessly integrating systems has enabled me to drive continuous enhancement initiatives and facilitate seamless change management processes.I am skilled at cultivating dynamic collaborations with developers and end-users, while crafting engaging and comprehensive documentation, empowering users with installation guides, support manuals, disaster recovery plans, and insightful growth projections.With a proven track record of success, I am confident in my ability to deliver exceptional results in any project or initiative.My key accomplishments are:• Oversaw deployment of ITSM as ServiceNow Administrator for Ensono, while enhancing system efficiency and user satisfaction.• Enhanced operational efficiency by leading seamless gathering of requirements, initiating extensive software research, and swiftly securing necessary approvals.• Established collaborative partnerships with testers and end-users to guarantee solutions surpassed expectations, while meeting and exceeding stringent requirements and performance metrics.• Monitored and elevated solution performance, while proactively pioneering automation solutions for resource allocation and establishing robust alert systems.• Championed robust data security measures, while confirming seamless backup protocols as well as streamlining certificate renewals, and agile firewall management.

As a dedicated professional in the field, I have demonstrated a strong commitment to ensuring solution quality by collaborating with testers and users to verify compliance with requirements and performance expectations.My expertise in ensuring system integrity and security by researching vulnerabilities, deploying fixes and patches, and monitoring logs has enabled me to deliver exceptional results.Additionally, I have promoted knowledge sharing and skill development by designing training manuals and delivering instructor-led classes on software, development, support, and architecture.I have a proven track record of fostering collaborative relationships and facilitating effective communication, which has enabled me to drive successful outcomes and exceed expectations.With a passion for innovation and a commitment to excellence, I am confident in my ability to lead complex projects and initiatives with a focus on delivering value and exceeding expectation.My key accomplishments are:• I managed the successful deployment of ITSM as ServiceNow Administrator for Acxiom in 2015.• Enhanced server performance by predicting load and sizing servers, leading to optimized resource allocation.• Optimized software installation process by researching prerequisites, configuring settings, and ensuring seamless integrations.• Improved system efficiency by automating resource allocation and setting up alerts for proactive monitoring of performance.• Played a vital role in facilitating system enhancements and customization by engaging with Developers and users.• Maximized level of customer satisfaction by providing round-the-clock support and participating in on-call rotation for 24/7 assistance.• Streamlined system security by reviewing systems for flaws and updating access requirements.• Elevated user experience by creating comprehensive installation documentation, support manuals, disaster recovery plans, and growth trends analysis.