Oversee the product managers and cross-functional teams which manage the company’s product strategy. Provide Worldwide Business Leadership and Requirements for critical business initiatives to cross-functional partners. Develop and execute a comprehensive product roadmap and define/prioritize features, functionalities, and enhancements according to competitive landscape and customer feedback. Communicate a clear understanding of product scope and translate data into detailed product specifications, user stories, and functional requirements. Serve as coach and mentor to the Service Product team. Build and maintain sustainable customer relationships to inform necessary improvements and define specific features which address pain points. Establish KPIs to measure product success within various markets.

Managed product strategies across international markets and guided the creation of products which met diversified client needs, maximized revenue, and established the company as a leader in the global technology landscape. Cultivated a collaborative, trusted team atmosphere for 15 internal staff members and five external partners. Worked closely alongside engineering, design, marketing, sales, and localization teams across the globe to adapt product strategies according to regional objectives and ensure a seamless global product development process.

Designed, negotiated, and delivered unique customer solutions in collaboration with Multi-National Enterprise clients and the HP Sales team. Addressed client’s complex business challenges and adhered to best practices which aligned with the company’s technical strategy. Developed an organized documentation system and knowledge repository which provided solution architectures, design patterns, and implementation guidelines as a resource for internal teams and future projects.

Analyzed customer feedback and implemented innovative processes which guided a customer-centric transformation and substantial boost in products and services. Served clients within the telecommunications industry as the primary point of contact in emerging issues and concerns. Demonstrated a deep product knowledge and efficiency in diagnosing technical issues and facilitating timely resolution with minimal service disruptions. Managed customer accounts and identified opportunities to promote upgrades, clearly presenting options and explaining their value.