Technical Support Specialist | Tier 2 Level 1
CurrentProvide remote support & consultation to various properties ranging from Disney Resort to University Health Centers / Dispatching Field Service Technicians with several hundred employees.·Deliver advanced technical support for Sonifi's hospitality technology solutions.·Serving as an escalation point for Level 1 technicians and collaborating with engineering and customer support teams.·Maintain comprehensive documentation of troubleshooting steps, resolutions, and best practices to enhance knowledge sharing and issue resolution efficiency.·Provide remote support, guiding customers through technical processes and configurations to ensure seamless system functionality.·Communicate technical information in a clear and understandable manner to both technical and non-technical stakeholders.