Senior Analyst - Quality Insights And Analytics
Current- Responsible for analyzing and developing improvements to business processes, identifying and facilitating the creation of appropriate reporting around each function, managing and integrating processes relating to.
- Design measurement criteria to monitor the nature of the integration process.
- Ensure accuracy of evaluations and project analysis and develop/drive recommendations.
- Support planning, coordinating, and managing targeted projects.
- Work closely with key personnel to define reporting needs and follow through with strategic partners to develop these tools.
- Support and utilize speech analytics tools to enhance quality processes and identify opportunities for improvement