Jared Johnson Email & Phone Number

Responsible for analyzing and developing improvements to business processes, identifying and facilitating the creation of appropriate reporting around each function, managing and integrating processes relating to operations, and delivering an improved customer experience. • Design measurement criteria to monitor the nature of the integration process.• Ensure accuracy of evaluations and project analysis and develop/drive recommendations.• Support planning, coordinating, and managing targeted projects.• Work closely with key personnel to define reporting needs and follow through with strategic partners to develop these tools. • Support and utilize speech analytics tools to enhance quality processes and identify opportunities for improvement• Drive agent and departmental metrics improvements based on evaluation data and targeted project insights.• Assess, analyze, and prioritize new business proposals for operational visibility and ensure alignment with stated business objectives• Create and maintain ongoing dialogue with strategic partners, internal personnel and TXU Governance to ensure a positive, valued relationship that has an unambiguous alignment with business initiatives.• Actively work with various internal/external teams by providing data expertise, offering original perspectives, and challenging conventional views to better align decision making/perceptions with changing business needs.

Establish and maintain methodologies to ensure on-going integration of process. Design measurement criteria to monitor the nature of the integration process. Implement and manage an effective change management process to ensure smooth transition of new or adapted processes. Identify process improvements to enhance TXU energy effectiveness and efficiency. Support development of departmental and company processes and procedures. Monitor and assess day-to-day related issues to ensure business practices, policies, and procedures are executed in an effective manner. Work closely with key personnel to define reporting needs and follow through with strategic partners to develop these tools. Analyze customer feedback to identify solutions to improve and enhance the customers' experience. Assess, analyze, and prioritize new business proposals for operational viability and ensure alignment with state business objectives.

Responsible for resolving enrollment discrepancies and performing complex and escalated enrollment tasks. Essential to ensuring all eligible beneficiaries are properly enrolled in the Medicare Part D plans, preventing future issues with members using services covered by their plan while being performed in accordance with CMS guidelines.

Irving, Tx

Provided on-going support to Novation sourcing operations staff, suppliers, and Alliance teams by loading new contract data, price changes, and terms changes into source data systems. Responded to and helped resolve all pricing, process and contract related inquiries. Analyzed and audited contract related data, products, and pricing. Recognized for being flexible, action-oriented with a keen sense for detail leading to understanding and contributing to the achievement of corporate goals.

Irving, Tx

Received and responded to general telephone inquiries from members on VHA, Novation, Provista and 340B products,programs and services. Provided issue resolution, product and service information and communicated and coordinated with VHA members, internal field directors, business partners, and distributors to resolve issues.

Mansfield, Tx

Assigned to review resales on the product lines of the company. Conducted competitive analysis, creating and updating resales on various product lines, maintaining margins on all prices and generating reports of various product lines.

Mansfield, Tx

Authorized to aid the Product Managers in any way necessary. Responsibilities included updating Universe system with costs and resales according to vendor price files, executing part entry into Universe system under direction of Product Manager, carrying out part updates as needed, building and combining data from different sources and reports and communicating with supplier regarding pricing, purchase orders and shipping updates.

Dallas/Fort Worth Area

Elected to join procurement team and learn about the business while applying class work into real world circumstances. Managed control over inventory, originating spreadsheets to show information regarding inventory and assisted fellow co-workers with any help as needed.