Highly skilled in moving employee performance from mediocrity to “best in class” while keeping the passion for the customer as the forefront. Team builder, mentor and motivator able to establish rapport with diverse groups. Highly proficient in project management, conflict resolution and communication skills. A strong leader with the ability to serve as a catalyst for change in a large team-oriented, dynamic operation. Proven track record of ability to reduce cost, while increasing quality and efficiency. Key skills and competencies include: ¨ Employee Relations/Retention¨ Performance Management¨ Team Leadership/Development¨ Complaint Management¨ Quality Improvement¨ Customer ExcellenceGoal: To obtain a contact center leadership position at a dynamic, forward thinking and customer focused organization.Specialties: Contact Center operational expertise, Certified Mediator, Leadership Trainer, employee development, employee relations/retention, performance management, quality improvement, customer excellence, team building, Mentor, project management, large team operation, call center start ups