Jared Langlinais Email & Phone Number

Pennsylvania

● Administered FairWarning HIPAA compliance tool and Symantec DLP for 30,000 employee health care institution.● Collaborated to develop upgrade, test, and change management plans for Symantec DLP version upgrade from 13 to 15. Maintains DLP policies and coordinates with IT teams to implement reporting. ● Collaborated with vendor to develop SOP for future upgrades. ● Continuously update and generate department Standard Operating Procedures.● Actively work Audit remediation efforts while collaborating with stakeholders to streamline communication and workflow.

Oklahoma City, Oklahoma Area

● Manage all aspects of server and desktop implementation, administration, and support; ensure the availability and security of all assets, delivering technical support and services to local and remote users.● Interface with management, IT service providers, and vendors regarding technical issues; serve as top-level escalation point for technology-related incidents; work as a liaison to provide expertise regarding technical solutions across all areas of the business.● Ensure team delivers computer support services to achieve all Service Level Agreements (SLAs) through the effective management and closure of support requests.● Research and recommend new technologies to achieve improved operational performance while controlling and reducing the costs of technology operations across the enterprise.● Conduct maintenance and troubleshooting of network infrastructures, including ongoing administration, backups, implementing security updates, and establishing enforceablenetwork policies and procedures.

Norman, Oklahoma

Responded to Help Desk (TrackIt) cases as well as calls requesting assistance.Maintained the financial institution’s intranet.Maintained the Active Directory group policies.Maintained the financial institution’s network’s firewall.Administered users and groups for Microsoft Exchange Server 2008 and 2013.Performed hardware upgrades and organized deployment of workstations.Set up and administered non-Windows patches and updates with GFI Languard.Provided assistance to end-users for Microsoft Office, Windows XP, Windows 7, IE8-11, Chrome, Safari, Firefox, Jack Henry, IBM iSeries, EasyLender, Rembrandt, Avista, LaserPro, and many other financial applications.Maintained up-to-date knowledge of software related to financial institutions and performed research on programs for possible consideration.

Norman, Oklahoma

Answered and assisted with customer and internal calls.Performed wire transfers, balance transfers, foreign item collections, charge-off reporting, overdraft notification letters, account audits, and performed GL balancing.Processed debit card disputes, administered the VISA reward program, performed statement research requests, and offered level one end-user support.

Oklahoma City, Oklahoma

Opened/Created new accounts.Assisted in processing loans.Vault Teller/ATM Teller.Performed daily operations and maintenance for accounts and local branch paperwork, including weekly reports used for regional reporting/payroll.Wrote/created entire branch staff schedule.Ordered currency from Federal Reserve.Trained numerous staff members.

Bachelor’S Degree, Network & Telecommunications

Associate Of Arts (A.A.), Computer Technology/Computer Systems Technology