• Demonstrate an expertise related to survey design, data collection, analysis, and data visualization techniques that drive organizational efficiencies and maximize patient care. • Collaborate with colleagues by consulting on surveys, collecting data, and developing analytical reports to assist management in future decision making. • Serve as a key stakeholder in reviewing, analyzing, and evaluating business systems and user needs. • Identify technology solutions through data modeling that support business strategies and organizational goals. • Plan, execute, and evaluate a new scheduling system which resulted in leading training sessions for other employees. • Provide technical assistance to staff in answering questions and resolving problems related to concerns.

• Established collaborative relationships with 300+ skilled nursing and patient care technicians with the aim of achieving optimal patient care ratios. • Facilitated and coordinated the work of a large scale float pool staffing team to support delivering excellent patient care.

• Facilitated patient care by assisting with general patient care and maintaining a sterile and safe environment. • Delivered personalized care for patients identified as high risk due to potential threats of suicide, homicide, or falls.

• Supervised 15+ employees to ensure policy and brand standards are followed to provide superior customer service. • Hired, trained, and developed new hourly team members to adequately increase sales by ensuring guest satisfaction and prompt problem resolution. • Ensured food quality and availability, optimized profits by controlling food, beverage, and labor costs.

• Anticipated and defined customer needs and achieved high quality results for both internal and external customers. • Established trust, gained commitment, and built relationships in order to achieve management’s goals and objectives. • Utilized sound judgment to develop solutions after securing relevant information, related and compared data from different sources, and considered alternative courses of action as needed.