Jared Norman Email & Phone Number

United States

Providing Level 1 IT Help Desk support for 6 clients in the Health Care field with different levels of supportAccount management using Active Directory, Azure, Microsoft Exchange, ADManager Plus, Office 365 Admin, Epic/My Chart, Five9 Phone SystemAnswering calls and determining the urgency and priority of the call to manage the call queue using InConnect phone systemTicket creation and management using Cherwell Service ManagementKnowledge Base management and upkeepProviding customers with efficient and excellent support servicesRDP experience with Connect Wise, Quick Assist, Windows Remote Desktop Connection, Secure Link, CitrixTroubleshooting computer, Microsoft Office, Teams, Sharepoint, printersProviding customers with tools and instructions for computer/IT competency

Plano, Texas, United States

Level 1 IT Help Desk for Hospitality Business (Hotels)Shift Supervisor of 4 employeesOnboarding and Offboarding new employees by following SOP through both Active Directory and AMTAnswering phone calls and determining the Urgency and Priority of the call to manage the Call queueCreating tickets in Fresh Service and Connect Wise ManageTroubleshooting level 1 and some level 2 issuesUsing KBs to fix issues or to escalate to the proper teamAccount management in AD, Admin Center, AzureMicrosoft exchange account managementRemote Desktop experience using Connect Wise 8040 and SplashtopPrinter Server experienceOpera PMS experienceInterface Server experienceTraining new employees at EdgeTraining new employees at the Hotels over the phoneMicrosoft Teams, SharePoint, Office troubleshooting experienceKeeping and maintaining professional speech

Decatur, Texas, United States

Delivery and pickup of packagesProviding customer service helpSafe and defensive driving

Gainesville, Texas, United States

Help DeskHardware installationComputer imagingNetworking hardware installationSoftware installationInstallation of computer labsActive directory training

Decatur, Texas, United States

Data collector from furnace outputsMaintenance of machineryTrainerForklift operatorAdhering to work instructions to meet customer expectationsLoading graphite parts into furnaces

Denton, Texas, United States

Forklift operatorManaging inventory to prevent assembly line from stallingUse of computer to track inventoryHelp update software

Fort Worth, Texas, United States

Forklift operatorUnloading trailers without damaging inventory with forklift and by handUse of computer to check-in inventory

Fort Worth, Texas, United States

Forklift operatorUse of handheld computer for inventory placement

Intake, booking, and releasal of inmates per procedure. Providing safety and security to the public, staff, and inmates. Managed up to 5 co-workers when no supervisors on shift. Provided training to new hires on shift, and trained supervisors on aspects of the computer work. Provided onsite IT support by means of installation and maintenance of printers, maintenance of Windows 7 desktops, and software support for co-workers.

Jacksboro, Tx

Managed security gates, Managed up to 198 inmates, Followed state and company guidelines and policies

Jacksboro, Texas

Dispatched and managed up to 7 trucks per shift. Answered phones and provided customer service. Managed flow rates of up to 30 customer sites. Provided IT support by installing new computer system.