• Administer project management software and printed documents• Communicate with clients to clarify project details• Proofread all final proofs and deliver to clients• Answer phones and run office related errands• Coordinate accounting documents with bookkeeper• Create daily agendas for employees and monitor progress• Track status reports for client meetings• Fill out unique forms for vendors depending on their process

• Coordinated complex freight logistics for multiple airlines • Provided professional customer service in a fast paced environment via telephone, email, and in person• Created and maintained several databases and spreadsheets to increase the accuracy and efficiency of the cargo delivery process• Generated reports, charts, and documents to provide crucial information to management

• Provided customer service in a fast paced environment • Exercised attention to detail to maximize the accuracy of delivered mail

Operations Manager 2006-2008• Directly accountable for ensuring a 10 employee repair facility operated efficiently• Provided continuous coaching to improve and maintain performance standards• Supervised an office staff to ensure processes were completed correctly from the point of receiving an order to shipping out a finished product and invoicing the customer• Enhanced the company's efficiency by streamlining shops, and standardizing equipment and processes • Created an information server to be accessed from each facility to share technical and accounting data• Strengthened team by cross training, hiring specialists, and outsourcing certain processes• Coordinated the opening of a new facility by securing a building and negotiating the contract, hiring technical and office staff, and organizing the setup of equipment¬Sales Manager 2005-2006• Analyzed industry data and trends to discover sales leads and opportunities• Improved customer satisfaction by establishing regular communication to discuss their requirements • Hosted weekly sales meetings via worldwide conference call• Diversified income by expanding the industries we targeted, adding product lines, developed company website, and organized company presence at trade shows

• Acted as a liaison between hardware and software vendors, computer programmers, and end-users• Coordinated the installation, maintenance, and testing of hardware and software products• Investigated computer problems and suggestions which were initiated by programmers and end-users• Compiled, modified, and prioritized a database containing current and previous computer issues• Recommended hardware and software based on user feedback, system requirements, and cost analysis• Maintained a media library of over 50,000 items containing secret data• Documented operating procedures and checklists to be followed by others• Trained computer programmers and end-users on new hardware and software features and policies