Jared Jones Email & Phone Number

● Support end-user software customers via phone, screen sharing and ticketing system● Troubleshoot, research, and resolve technical issues● Research and reproduce customer issues in a test environment using virtualization(VM) and other tech● Utilize remote access tools(Teamviewer, Anydesk) to take control of users’ devices and resolve technical issues ● Enter and manage support tickets from the point of entry to resolution● Daily test and x database-related issues●… Show more ● Support end-user software customers via phone, screen sharing and ticketing system● Troubleshoot, research, and resolve technical issues● Research and reproduce customer issues in a test environment using virtualization(VM) and other tech● Utilize remote access tools(Teamviewer, Anydesk) to take control of users’ devices and resolve technical issues ● Enter and manage support tickets from the point of entry to resolution● Daily test and x database-related issues● Communicate with Development, QA, and Engineering teams regarding issues that arise during customer interactions● Schedule customer appointments● Promptly and effectively communicate and escalate software issues and feature requests● Support and assist Development team with requests and resolutions● Monitored customer feedback to identify areas of improvement and made recommendations to management. Show less

Remote

-Responding to customer support requests via email and Zendesk-Accountable to your team and yourself, taking ownership of tasks and seeing them through to successful completion-Expertly troubleshooting software issues for customers-Having a deep understanding of Grin partner/API Integrations-Familiarity with best practices in influencer marketing-Assistance with managing knowledge base (KB) articles-Providing status updates to ongoing support inquiries-Optimize… Show more -Responding to customer support requests via email and Zendesk-Accountable to your team and yourself, taking ownership of tasks and seeing them through to successful completion-Expertly troubleshooting software issues for customers-Having a deep understanding of Grin partner/API Integrations-Familiarity with best practices in influencer marketing-Assistance with managing knowledge base (KB) articles-Providing status updates to ongoing support inquiries-Optimize customers’ accounts to maximize their ROI-Additional responsibilities as assigned Show less

Austin, Texas Area

-Interact with business customers by phone, email and online to assist them in configuring the applications and features in the Punchh marketing platform.-Write and maintain product knowledge and documentation for Punchh Help Center.-Investigate and troubleshoot application level customer and guest (customers of our customers) issues related to the Punchh marketing platform.-Understand customer business needs and goals for their marketing campaigns and segments built on the… Show more -Interact with business customers by phone, email and online to assist them in configuring the applications and features in the Punchh marketing platform.-Write and maintain product knowledge and documentation for Punchh Help Center.-Investigate and troubleshoot application level customer and guest (customers of our customers) issues related to the Punchh marketing platform.-Understand customer business needs and goals for their marketing campaigns and segments built on the platform.-Create and configure marketing campaigns and segments per customer instructions.-Address critical after-hours customer issues for large brands, with an on-call shift. Show less

Austin, Texas

● Work as liaison between support and our development support team, in order to reproduce and appropriately vet issues via our UI, and via our REST API.● Using SQL and Github, confirm bugs in ShipStation UI by backing it up with database and code information; this saves developer time and resources when making code changes.● Domain knowledge expert for ShipStation, allowing me to assist my direct team and our support team, as well as fill in the gaps for new dev support team members… Show more ● Work as liaison between support and our development support team, in order to reproduce and appropriately vet issues via our UI, and via our REST API.● Using SQL and Github, confirm bugs in ShipStation UI by backing it up with database and code information; this saves developer time and resources when making code changes.● Domain knowledge expert for ShipStation, allowing me to assist my direct team and our support team, as well as fill in the gaps for new dev support team members regarding in app specifics.● Worked as a backfill on 2 separate occasions for our Product/Quality Analyst(QA) team, in order to test new functions of the app, and report new bugs through JIRA to be reviewed by the dev team, as well as setting up accounts on dev environments and working closely with the manager of the QA Manager.● Responsible, in part, for maintaining internal documentation(e.g. release notes, product manuals, etc) stored in Confluence, and for updating our customer-facing, public Zendesk knowledge base.● Monitor Slack and the support floor to be able to quickly triage global/trending service issues, and communicate with our development team after product releases or partner updates to ensure smooth application performance. Show less

Austin, Texas

greatest job supporting some of the greatest ecommerce users around.

Austin, Texas

We work to support some great smart home products. As a senior support agent, I take every type of call that exists in the center. Presales, Tier 1, Safety calls and VIP calls/escalated calls. It all boils down to making sure that the customer is taken care of when you get off the line, and following up to ensure resolution.Also, this job demands the ability to be dynamic. Describing my job in 3 words -never say no.

Supporting the makers of some of the worlds greatest apps. It entails dealing with sensitive account information, giving administrative account support and providing step-by-step instructions, for use in the tools associated with creating and publishing applications to the App Store.

Austin, Tx

In this position, I worked with customers to resolve complex issue with a myriad hardware components. Worked within 4 departments(iOS/iApps/Wireless Multimedia/and CPU) to deliver the highest quality of support, voted number 1 by Consumer Reports for 10 years in a row. My time in said departments enriched me with knowledge of all Apple hardware and software, and enabled me to resolve issues ranging from Wireless Interference to setting up unsupported mail accounts on iOS devices.