Jared Kelley Email & Phone Number

Tallmadge, OH, US

United States

Managed teams of up to 35 underwriters across multiple field support teams in a contact/call center, driving engagement and analyzing key performance metrics and drivers to influence results and team performanceCoached and communicated with underwriters on the value of their role within the organization, which helped lead to the highest customer.

Communicated effectively with customers negotiating fair settlements for claims, while investigating and gathering information from the insured and companies involved in the claimsPrepared estimates and documented all pertinent claim information in Xactimate and NextGen

Underwrote agent inquiries on status of policies and risk eligibility to ensure profitable growthEvaluated and analyzed individual new business applications, policy changes, and renewal/late payments across all auto and property lines of insurance ensuring quality and accuracy of decisions

United States, Ohio

Trained and evaluated newly promoted bartenders to meet Applebee’s standards and guidelines, while also communicating with and serving guests

Ohio, United States

Supervised and trained a full staff of employees; conducting interviews, evaluations and development of staffDeveloped goals and executed plans to make the store run smoothly and achieve higher sales; some duties included payroll, inventory, employee work schedules, and deposits

United States

Bachelor'S Degree, Political Science And Government

Associate'S Degree, Criminal Justice