Jared Stephens Email & Phone Number

Sugar Land, Texas, United States

• Technical lead for all high-profile incident investigations across 2 global product lines. Provided alignment between engineering, customer, maintenance and operations management
• Coached regional employees through end-to-end investigation process, root cause validation, prescribed corrective actions, and conducted follow-up monitoring
• Led Incident recovery team for Middle East client, driving engineering design changes and maintenance improvements that led to a 70% increase in operating efficiency and 80% decrease in incident rate in 8 months.
• Collaborated with country management teams providing customer facing communication for new equipment upgrades, failure investigation findings, and continuous improvement plans
• Developed 5 year strategy for 3 product lines building mechanical, electrical, and software roadmaps covering 40 key technologies. Utilized business outlook to establish focus areas for obsolescence, sustainment, and.
• Defined long term technical support strategy for new business venture selling proprietary used equipment

Sugar Land, TX

• Directly managed a centralized technical team of 8 Engineers and 3 Designers supporting a global maintenance organization of over 1000 employees
• Maintained team enthusiasm and engagement through significant business divesture, Covid conditions, and organization restructuring
• Managed over 200 top level product codes through product file management, manufacturing support, failure investigations, condition-based maintenance plans, and continuous improvements
• Lead Project Manager defining business alignment between mechanical and electronic/controls development teams for consolidated portfolio support strategy and roadmap
• Built data analysis dashboards to quantify business metrics, driving project impact and priorities. Key data-based project deliverable included analysis on single asset category leading to extended inspection.
• Wrote and presented project business cases with key stakeholders for funding approval, prioritization, and end deliverable requirements

Sugar Land, TX

• Managed a team of 9 employees including Manufacturing Engineers, Quality Engineers, and Planners producing Oil and Gas Truck equipment
• Aligned 7 key external integration suppliers to build 210 units generating over $120M in revenue, including 117 units for Schlumberger’s new flagship product line of energy-efficient electro-mechanical equipment
• Maintained continuous communication with customer to understand daily shifts in demand to prioritize production scheduling and equipment delivery
• Worked through expediting and pushing supplier deliveries to reduce company risk through market changes during industry downturn
• Developed quality inspection and testing plans alongside Engineering and Quality teams to validate product specifications
• Managed unique customer requests, including refurbishment of 10+ year old equipment in unknown condition and configurations. Worked with engineering and suppliers to develop a standardized refurbishment criteria for.

Sugar Land, TX

• Managed supplier related defects during the manufacturing of new electric equipment
• Completed ISO 9001 based audits and capability assessments on key suppliers
• Improved defect report management process, reducing average closure time by 52%
• Led investigations on key component field failures found during initial product commercialization, supporting the implementation of improvements to product design and manufacturing processes

Sugar Land, TX

• Lead and coordinated field tests during prototype development of automated software and controls for Schlumberger’s energy-efficient electro-mechanical equipment
• Provided direct operational feedback to controls engineering team for process requirements and opportunities for improvement
• Supported local teams in customer engagement with technical overview and risks, achieving excitement to trial technology during an early development phase
• Conducted deployment and training of North American technical teams on new equipment automated control system, achieving 30 deployments across 6 regions over 6 months

Laredo, Texas Area

• Directed field operations and onsite sales, generating monthly revenue of $7M+
• Increased crew production >75% in 6 months through improved task assignments and job processes
• Nurtured client relationship and trust through continuous improvement in safety, service quality, and efficiency. Performance led to contracts for 2 additional crews
• Achieved 3 technical promotion levels through internal training courses
• Mentored incoming Engineers and Field Supervisors through classroom and on the job training in order to reach technical understanding to achieve standalone competency levels

Mishawaka, IN

• Managed construction and capital equipment installation and upgrades. Oversaw contractors in meeting project milestones and reporting weekly progress reports
• Worked directly with union skilled trades employees for equipment changes and PMs

Ithaca, New York Area

• Designed equipment for use in engine timing component test stands
• Setup and assisted in running driven performance and durability tests
• Created Matlab programs for compiling and presenting test stand data, reducing data analysis time by 90%