Project Manager, Technology Management and Integration (TMI) division, Health Informatics (HI) directorate, Defense Health Agency (DHA)- Promoted Project Management best practices to TMI division chief, Solution Owners (SO), and key stakeholders, resulting in improved project outcomes, reduced time to project completion, and optimized resource utilization.- Educated clinical community leaders on technology change management processes and capabilities of the Electronic Health Record (EHR) Management System, facilitating their involvement in suggesting and supporting EHR changes.- Acted as ScrumMaster for the Chief Health Informatics Officer (CHIO), overseeing improvements to data-driven information radiators used by Military Medical Treatment Facilities (MTF) directors, leading to enhanced access to care measurement capabilities.- Escalated and assigned issue resolution tickets that exceeded tier 2 support or required SO approval, expediting resolution and providing support to SO teams.

Project Manager, Projects, Requirements, and Resources (P2R) division, Health Informatics (HI) directorate, Defense Health Agency (DHA)- Promoted Project Management best practices to HI section chiefs and subject matter experts for cross-functional, inter-departmental projects.- Created project artifacts to document progress, inform stakeholders, set goals, establish timelines, manage change, set requirements, and certify results.- Coordinated projects involving informatics workflows, EHR configuration changes, end-user training, and communications for smooth business process transitions.- Formed Integrated Product Teams (IPT) to facilitate communication between senior leaders, subject matter experts, and key customers.- Initiated formal change request procedures for recommended changes to PMO Defense Health Management System Modernization.

Project Manager, Program Management Office (PMO), DHA Office of the Deputy Assistant Director for Research and Development (DAD-R&D, J-9)- Provided Project Management best practices to key DAD-R&D leaders for high-priority tasks and projects.- Wrote charters for working groups, teams, and projects to formalize goals, resources, risks, and schedules.- Assisted DAD-R&D subject matter expert in representing DAD-R&D interests in the MHS GENESIS EHRM project.- Drafted directorate-wide standard operating procedures (SOPs) and coordinated SOPs across staff and divisions.- Supported DAD-R&D Action Officers in creating procedures for the DHA enterprise-wide requirement gathering and validation portal.- Acted as the primary point of contact and user of the Office of the Secretary of Defense (OSD) Correspondence and Task Management System (CATMS)

Project Manager, U.S. Army Educational Outreach Program (AEOP)- Managed multiple sub-projects within AEOP to deliver services and products within schedule and budget.- Led and mentored a team of up to 10 staff members, prioritizing their growth and increasing team productivity.- Implemented Kanban methodologies and Agile stand-up methods to enhance team efficiency and meeting productivity.- Utilized Slack for improved communication and daily stand-ups, resulting in increased team morale and issue resolution.- Implemented Salesforce as a CRM platform and service desk solution, improving customer relationship tracking and documentation.- Coordinated web content updates and registration processes, collaborating with program coordinators and marketing teams.- Led updates for online registration forms and databases to collect participant data.- Managed project timelines and milestones within Microsoft Project and Project Libre.- Communicated effectively with key stakeholders, ensuring alignment and satisfaction.

Coached associates in client communications, sales techniques and product demonstrations.Monitored sales, customer experience and other business metrics to identify trends and develop solutions.Directed and assisted display and merchandise presentations to meet brand marketing and promotional directives.Conducted face-to-face customer service in a manner consistent with brand identity in order to meet sales goals.Responsible for sales, staff and inventory in a retail location with 2.5 to 3 million dollars in annual sales. Lead a team of up to six to reach sales goals by coordinating people and resources.

Developed and tested internal communication strategies to promote organizational objectives.Created employee training media by cooperating with lean, quality control and engineering staffs.Maintained internal video broadcast by combining Photoshop, Flash, Premier Pro and Silverlight to generate a constant stream of plant news and education. Produced video and print media in accordance with brand standards. Established and maintained cooperative relationships with representatives from various production lines and management levels to facilitate plant safety and efficiency objectives.

Assisted producers in writing proposals and developing media for state and local government entities.Researched client and potential client interest to advise producers and proposal writers.Maintained and processed media databases to facilitate production and delivery schedules.Assisted in updating and maintaining client web content.Edited video, operated on-location cameras, performed grip work, recorded studio and on-location audio.

Awarded as part of the nationally competitive Dow Jones News Fund Internship Program.Assisted in development of communication strategies for grant-based programs.Created training materials for program directors to enhance multimedia communication skills.Produced online media to promote non-profit programs. Maintained organization’s e-mail database for distribution of targeted newsletters.Fulfilled orders to distribute the organization’s professional and educational materials.

Requested information as part of local news media to inform the public.Edited audio clips to create entertaining and informative content.Established and maintained relationships with representatives of public and private organizations.

Compiled and prepared information on forward units for command staff

Supervised and led soldiers during training and combat missions