Jarrett Campbell Email & Phone Number

Rochester, Ny, Us

Syracuse, New York, United States

Syracuse, New York, United States

• Expertly steered the strategic direction of a 112K sq. ft. facility, overseeing the performance and daily operations of 240 associates, 13 supervisors, 11 shift managers, and 4 senior managers across 78 KPIs in diverse business domains• Diligently monitored the facility’s status by utilizing 3PL management systems, internal operations management systems, and EHS management systems, resulting in the successful execution of 9.5M+ deliveries each year• Spearheaded impactful initiatives that not only slashed package processing costs by $0.14 per package, yielding $1.2M in savings over 9 months, but also enhanced safety protocols, resulting in a 77% reduction in workplace incidents• Orchestrated a comprehensive cultural overhaul of an underperforming Amazon Logistics site in just 2 months, identifying operational gaps and addressing associate concerns• Accomplished remarkable cost savings with the introduction of effective initiatives, reducing year-over-year - package processing costs by $0.14 per package to generate $1.2M in cost savings• Delivered daily, weekly, and quarterly updates to senior management and key stakeholders, preparing and presenting A3 reports designed to understand and improve quality, cost, employee relations, and safety outcomes• Empowered employees at every level, providing valuable mentorship and coaching to foster personal and professional growth and advance careers, leading to 7 promotions to leadership positions during Q4 2022• Distinguished as an employee who delivered value, earning 2 promotions within a year and a half during tenure with Amazon

Rochester, New York, United States

• Single-handedly transformed 3 of the company's most challenged sites within a mere 9 months, diving deep to identify root causes, devising comprehensive action plans across multiple business domains, and rallying disheartened management teams to drive unprecedented operational turnarounds.• Leveraged superior leadership abilities, managing 145 associates and 8 leaders encompassing 3 delivery stations in on-site and hybrid capacities• Pivotal in developing careers of associates, with 15 individuals earning promotions based on an impressive record of performance• Enabled a 55.4% reduction in overstaffing, yielding $35K+ in cost savings within 30 days by initiating AWS QuickSight business intelligence dashboards to teach volume and labor forecasting• Joined forces with HR and staffing teams to enact specialized initiatives and upgrade the onboarding processes, enhancing retention and decreasing associate attrition from 10.8% to 3.7% in Q1-Q2 2021• Cultivated a safe and healthy workplace through the implementation of impactful safety policies, achieving an 81% reduction in the recordable injury rate in Q3 2021, sustaining an all-in injury rate of 7 incidents per quarter, and realizing an unparalleled 100 days with 0 injuries in Q1 2022• Revolutionized communication between associates and leadership at 5 delivery stations, leveraging innovative career coaching and performance management templates

Amsterdam, New York, United States

• Oversaw a team of 40 frontline associates, striving to deliver best-in-class safety, productivity, and work quality while ensuring a high-quality customer experience• Spearheaded a performance revitalization plan, contributing to a 126% improvement in controllable building costs over 9 weeks and yielding $327K in cost savings• Led the facility to be named the #1 site in North America for cost control and earn a position among the top 20 sites for combined safety, people, quality, and cost measures, leading to unprecedented savings of $756K by the end of Q2 2021, and performing at 143% of the benchmark standard• Elevated productivity by 10.5% while reducing quality errors and associate workload by intelligently reengineering inbound package operations using data-driven insights to prioritize product processing over the traditional first in, first out method• Transformed an inadequate site, utilizing a hands-on approach to teach associates vital aspects of their roles, directing the managerial staff, navigating all employees through challenging moments, and building overall morale to improve the quality of performance quickly• Analyzed data and created a detailed plan designed to meet or exceed cost standards, accomplishing the standards in less than 5 weeks to become 1 of less than 5% of sites to attain this goal• Orchestrated the end-to-end execution of 3 essential initiatives: Project UV, supporting on-site COVID-19 testing; Project Jedi, a rapid customer return program; and Campus Ship, package defect recovery, delivering large-scale, first-rate projects

Syracuse, New York Area

• Directed a team of 55 mail carriers and 15 distribution clerks, managing the full scope of operations, including mail distribution, performance management, and on-road capacity, ensuring the attainment of the organization's goals and objectives• Mentored 3 craft employees, fostering their career development and enabling them to earn promotions to supervisory positions• Chosen to serve as the regional labor relations specialist, supporting the region with investigative interviews, contract negotiations, performance management, disciplinary activities, arbitration, and grievance document preparation• Steered continuous improvement endeavors, developing dynamic initiatives to reduce injury and improve the attendance rate to achieve 98% attendance• Drove substantial cost savings, focusing on honoring the organization’s contractual obligations to avoid payout of grievance penalties• Built partnerships with union leadership, cultivating a strong rapport and earning trust to optimize positive results for both parties

Syracuse, New York Area

Chiba, Japan

A contract teaching position for the Japanese public school system and a multi-national pharmaceutical and Imaging corporation. As an assistant language teacher, I was responsible for cultivating a supportive, immersive, and enriching environment for students to acquire English language skills and cultural sensitivity. As a business English Instructor, I was responsible for equipping mid to late-career professionals with the language skills and cultural awareness necessary for success in professional environments in the United States. In a customer-facing role, I was responsible for continual progress assessment, feedback, and customer-success management to ensure our clients received outstanding service, maintained our existing contractual scope, and requested additional services. I was the first teacher in my prefecture to secure a business teaching contract for our organization, building rapport with the company as a consultant and adviser. -Developed curriculum and comprehensive lesson plans incorporating various methods, media, and materials. -Managed the classroom, maintaining a positive and inclusive classroom environment while ensuring discipline and student engagement.-Provided assessment and evaluation to gauge student progress and adjust pacing and methodology. --Determined which students required additional help understanding the material and which students could be motivated by greater challenges. -Adapted to the changing needs of my clients, interpreting how to focus my efforts to provide the most positive impact.-Communicated professionally in small and large group settings as well as in 1-1 discussions. Fostered effective communication between students, parents, colleagues, and my company.-Collaborated with colleagues in other departments to provide creative activities for English immersion and made myself available for student activities to support them in any way. -Taught incoming teachers from other countries the skills to be successful.

Syracuse, New York Area

-Managed operations, sales, and service for a retail store specializing in swimming pools, spas, patio furniture, and luxury billiards.-Hired, trained, and supervised sales staff to provide exceptional customer support.-Maintained a just-in-time product inventory and created seasonal merchandising layouts.-Developed training materials and a troubleshooting guide for sales associates of all experience levels.-Hosted annual training seminars for community members to learn about their recent pool or spa purchases.-Established strong relationships with B2B clients, retail customers, employees, product dealers, and professional organizations.