Jas Golley Email & Phone Number

Lake Forest, California, United States

Lake Forest, California, United States

1351 W. Sepulveda Blvd

As the Assistant General Manager, I provided direct oversight in customer service, operations, and leadership expertise to a team of 15 shift managers and supervisors. Ensured operational efficiency by recruiting, hiring, training and leading high performing teams to ensure customer-focused service of all guests while maintaining accurate information in ADP system, exercising integrity and discretion with sensitive information. • Developed, managed, and executed our closure events (Guest Appreciation Night, Mulligan Farewell Tour, and Mulligan Farewell celebration) which led to a 1000+ guests’ turnout. • Responded to employee issues and questions regarding payroll, personal changes, policies, and employment verification. Successfully had the lowest staff turn around percentage in the company. • Commended by the President of Mulligan for consistently saving n labor expense and managing the scheduling to be below budget while sales increased during our busiest season. • Created a phone/in person interview evaluation document to ensure consistency in questions and accurately rate candidates on job qualifications.

Torrance, Ca

As the Manager of Operations, I was responsible for vision, training, leadership development, and coaching for a team of over 80 employees. I provided support for our Trainer Department as the Training Coordinator by updating operating guides and training material to successfully operate rides and provide exceptional guest service. • Successfully created an effective employee engagement action plan for peer reviews. Acknowledging team members attributes to the company’s values while creating a specific goal for improvement on individual struggles. • Developed, formatted, implemented, and oversaw learning materials for on-boarding workshops and training using Weebly Interface, Microsoft Excel and PowerPoint. • Held the responsibility to evaluate and improve inventory process in food and beverage and merchandise. Created and managed key analytics to drive better system and product knowledge, resulting in a decrease in product and customer issues.