Manage end to end transition.Client contract review and Capacity augmentation.Define process flows and metrics; Own project deliverables end to end.Define & Manage the KPIs and SLA’s.Ensure smooth business continuity

Managed Contracts, Revenue Operations Group & Invoicing Team for APAC and North America.Managed end-to-end life cycle of consulting projects for APAC region (Contract Setup to Revenue Recognitions).Coordinate financial strategic planning, analysis, and reporting activities for the department and its operating units.Lead employee training and development division by utilising competency grids and identifying training needs for skill /competency up-gradation.Standardization of processes and re-engineering

Coordination and review of information and providing support to both onshore and offshore stakeholdersImplemented strategies to speed up the invoice process for improvements in DSO.Handled Advance and WIP Reconciliation projects.Lead a team of 35 colleagues along with two Operation ManagersManaged Capex for entire process.

From April 2011 till May 2015 worked as an Operation Manager where leading a team of 15 members with AonHewitt.Team management, metrics/statistics, SLA, reporting, monthly one-on-ones & year-end appraisal.Team engagement activities.Monitoring the work progress to meet defined targets and customer expectations.Identified the talent within the team and groom them for the next level.

Project Job Responsibilities:-Functional Support-Requirement Specifications -Functional Design -Process Adaptation -Training Development and Delivery-Data Conversion -Managing Queries -Creating of test scripts-Reporting-User Acceptance Testing (UAT)-End State Support

Associated with the Client Finance process and serving as a Client Financial Analyst (CFA) which is the pivotal link between Hewitt’s business operations and Hewitt’s audit/financial policies.

Oct’04-Sep’07 as Senior Executive with NIIT Smart Serve Ltd. (BPO) GurgaonIt is a world class Business Process Outsourcing that services its clients from around the world which is subsidiary of NIIT.